Customer Support & Sales Manager
Job No:
JPR1830
Location:
Balcatta
At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.
The Role:
The Customer Support and Sales Manager plays a pivotal role at Juniper, responsible for developing and executing a comprehensive sales and retention plan. This role aims to guide prospective and emerging customers, as well as their families, to the appropriate services (Home Care, Retirement Living, and Residential Care) within Juniper, achieving and exceeding Key Performance Indicators (KPIs). Reporting to the Executive Director of Community Business Development, the successful candidate will honour our core values of Welcome, Respect, Compassion, Hope, and Courage
Key Responsibilities:
- Implement a sales plan aligned with Juniper’s Aged Care strategy to achieve targets and enhance customer experience.
- Ensure customer satisfaction by addressing needs with empathy and professionalism.
- Lead and develop a high-performing sales and customer service team.
- Establish and monitor KPIs, providing coaching to drive results.
- Use data analysis to inform strategic decisions and identify new opportunities.
- Identify and pursue opportunities to expand market presence and services.
- Build strong relationships with internal and external stakeholders.
- Provide monthly reports on waitlists, vacancies, and occupancy to support decision-making.
Key Result Areas:
- Achievement of monthly and quarterly sales targets
- High customer satisfaction scores
- Team performance metrics (e.g., conversion rates)
- Market share growth
- Identification and pursuit of new business and service opportunities
Key Requirements:
- Tertiary qualification in a relevant discipline is desirable.
- Knowledge of Residential and Home Care Aged Care Guidelines and Retirement Living Legislation is desirable.
- Proficiency in CRM software and technical tools to enhance the sales process keep
- Ability to analyse data and market trends to inform strategic decision-making keep
- Strong leadership abilities with experience in leading and developing high-performing teams
- Proven ability to lead and motivate a sales team to consistently achieve and exceed sales targets
- Understanding of sales principles
- Experience in achieving excellent results in customer experience scores
Why Join Us?
- Attractive rate of pay depending on experience plus 11.5% super
- Supportive and welcoming organisation with tremendous growth opportunities
- Access to salary sacrifice options up to $18,550 per annum
- Health insurance discount with Medibank or HBF
- Non-profit, values-driven Western Australian aged care provider
- Access to Juniperks-an online platform for retail discounts, employee perks and wellness initiatives
- Free parking on site
How to Apply:
If you are passionate about delivering person-centred care and have the skills and experience required for this role, we would love to hear from you. Click Apply, submit your resume and a cover letter outlining your suitability for the position.
For more information, please contact Deeqa on 6119 5905. We look forward to welcoming you to our team at Juniper Central.
Application Deadline: 18 August 2024