BUSINESS SUPPORT OFFICER

About the role 

The Bloomfield Group are seeking a Business Support Officer to provide superior service and support to customers to ensure a seamless experience and customer satisfaction is maximised. This role will play a crucial role in providing assistance to both internal and external customers, addressing their inquiries, providing quotations, and delivering timely resolutions.

The successful candidate will provide superior service and support to internal stakeholder’s to ensure a seamless experience and customer satisfaction is maximised and will facilitate the efficient processing of customer orders by collaborating with internal teams to ensure timely and accurate order fulfilment, and work directly with OEM partners to ensure compliance with contractual agreements. This role significantly contributes to achieving sales targets, strengthening customer relationships, and fostering organisational growth.

We are looking for someone with a strong working industry knowledge and experience including understanding of product and service offerings who can also deliver prompt and effective support to our customers 

Key Responsibilities 

• Deliver prompt and effective support to business stakeholders to address customer inquiries, quotations and issues related to our products through various communication channels. Facilitate the efficient processing of internal and external customer orders
• Undertake a range of administrative duties to support the business and team including but not limited to document editing, sales quotations, job management and document management
• Assist with preparation of project specific documentation including  customer workscopes, schedules and registers
• Assist the purchasing team with purchasing, receipting, recording and warehousing tasks
• Develop and generate consignment statements specifically tailored for OEM partners, ensuring accuracy, compliance, and alignment with contractual agreements
• Assist in lead generation activities by conducting market research, producing and distributing product flyers and promotional materials
• Stay informed about industry trends, advancements, and changes to our portfolio to adapt and enhance support and sales strategies accordingly

 Essential Criteria

• Minimum 4 years’ experience in an  administrative role within a workshop or manufacturing environment, including exposure to job management,  generating quotations and proposals tailored to customer requirements
• Sound working industry knowledge and experience including understanding of product and service offerings
• Sound computer skills including Microsoft Office suite of programs with proficiency in Excel
• Excellent organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet strict deadlines
• Experience in sales, generating consignment statements, especially for OEM partners (desirable)
• Previous experience in inventory control in warehouse or industrial environment (desirable)
• Strong attention to detail
• Proven experience in working collaboratively with others and independently
• Strong written and verbal communication skills to effectively interact with customers, internal teams, and stakeholders
• Experience in directly interacting with customers, addressing inquiries, and providing a positive customer experience
• Working knowledge of order processing procedures, logistics, and collaboration with internal teams for order fulfilment

 Benefits of working with us

• Highly competitive salary package
• 6 weeks annual leave
• Supportive Paid Parental Leave packages
• Educational leave and financial assistance for approved studies
• Discounted gym membership

Working with Kings Engineering

Kings Engineering is a leading NSW engineering business that is Australian owned and operated. Founded in 1923, Kings has a proud history of providing engineering solutions across a range of industries. Located at Rutherford, Kings works across a range of industries including tunnelling and infrastructure, open cut and underground mining, rail and manufacturing.

We are committed to diversity in the workplace and we invest in our people so that they can deliver for our customers. Our inclusive Apprenticeship Training Program has been developing the next generation of tradespeople and leaders for more than 40 years. 

Investing in our people and the community

At Kings Engineering, part of The Bloomfield Group, we invest in our people and we invest in the community. We offer a highly competitive salary plus super and incentive scheme, discounted gym memberships and a range of other benefits.

Underpinning how we go about our work are our company values: We Care. We Deliver.

• We respect and care about the safety and wellbeing of our people, our local community and the environment.
• We work together with integrity to deliver safety, operational best practice, customer satisfaction and compliance.

This position requires an individual aligned to the values of our company.

To Apply

To apply, please answer the screening questions and attach your covering letter and resume. Please ensure your cover letter addresses the essential criteria as outlined in the Position Description and your experience relevant to the role . In providing your CV to Bloomfield you acknowledge acceptance to be included in its recruitment processes as defined by the business and available at www.bloomcoll.com.au.  

Please contact our Recruitment Team on 4930 2600 or email recruitment@bloomcoll.com.au for further information or support with the application process.

Applications close on 7 September 2024

To find out more about Kings Engineering, please visit www.pwgking.com.au

The Bloomfield Group is committed to equal employment opportunity and diversity, priding itself on an inclusive workplace.  All applicants must be able to evidence their Right To Work in Australia.