Medical Support Officer
Job No:
KIP1009
Location:
Offshore (Philippines)
LET THE JOURNEY BEGIN
From our humble beginnings in 1996, KINNECT now sits as the leading Privately Owned Occupational Health Company in Australia. With offices throughout Australia, we have teams of passionate local staff, over 20 offshore team members based on the Philippines, and over 350 affiliated partner clinics. Our unique value proposition is our understanding and appreciation of health risk and partnering with our clients to develop tailored solutions.
As a valued Medical Support Officer, you will be responsible for a variety of duties including customer service, answering phones, and coordinating bookings and results for pre-employment and health surveillance medicals and assessments.
As the first point of contact, some of your duties will include:-
- Answering a wide variety of enquiries relating to new referrals and medical appointments.
- Liaising with stakeholders and clients via our online chat portal.
- Scheduling pre-employment and health surveillance assessments.
- Collating results from pre-employment and health surveillance assessments and liaising with KINNECT’s medical team.
- Attending to inbound calls from a wide range of clients in an efficient and professional manner.
WHY YOU WILL LOVE THIS JOB?
One of our core values is to help people, and we know that you like to do that too. With the flexibility to work 8 hour shifts, between 8am and 7pm Australian Eastern Standard time (AEST), as a KINNECTer you will also enjoy the following:-
- Competitive rates of pay
- Pay reviews based on value created, not length of time in the role
- Supportive Team Leaders to help you reach your potential
- Opportunities to grow your career and skills in a diverse range of areas
- Super friendly team!
WHY YOU WILL LOVE WORKING AT KINNECT?
When you join KINNECT, your commencement in the team will be celebrated with first class perks including:-
- Ten paid Australian public holidays per year
- Working from home and paid $1,250 AUD per month
- Being considered part of the KINNECT team, not just an offshore contractor
- Recognition for a job well done through our “Positives”
- Weekly and monthly gift vouchers to celebrate “Core Values” winners.
HOW YOU WILL ADD VALUE
With a proven track record of success in a customer centric role, some of your other talents and attributes include:
- Exceptional spoken and written English, and a high confidence to talk on the phone
- An ability to problem solve and apply your knowledge to different scenarios.
- An ability to work in a fast paced, evolving environment where you can prioritise effectively.
- An ability to thrive working remotely and be self-motivated to achieve
- Being able to work well within an offshore team environment.
As a contractor to KINNECT you will:
- Require your own computer equipment and reliable internet
- Minimum requirement of computer specifications (Intel (R) Core ™ i3 Processor, 8.00 GB RAM, Dual Monitors, 64-bit OS x 64-based processor and Windows 10)
- Minimum requirement for Internet Speed (10 mbps + backup from another provider)
- Ergonomically suitable office set up, including but not limited to:
- Chair, Desk, Headset, Web Cam, External monitor
- Environment where there is acceptable background visible during video calls and noise levels suitable for work purposes
READY TO APPLY?
If this opportunity resonates with you, apply now!
This position is being sourced directly by KINNECT. We respectfully request no agency approaches.
