Medical Support Officer - Health Surveillance
Job No:
KIP1233
Location:
Offshore (Philippines)
LET THE JOURNEY BEGIN
From our humble beginnings in 1996, KINNECT now sits as the leading Privately Owned Occupational Health Company in Australia. With offices throughout Australia, we have teams of passionate local staff, over 40 offshore team members based on the Philippines, and over 350 affiliated partner clinics. Our unique value proposition is our understanding and appreciation of health risk and partnering with our clients to develop tailored solutions.
As a valued Customer Service Officer, you will be responsible for a variety of duties including customer service, answering phones, and coordinating bookings and results for health surveillance and assessments.
As the first point of contact, some of your duties will include:-
- Answering a wide variety of enquiries relating to new referrals and medical appointments.
- Liaising with stakeholders and clients via our online chat portal.
- Scheduling health surveillance assessments.
- Collating results from health surveillance and liaising with KINNECT’s medical team.
- Attending to inbound calls from a wide range of clients in an efficient and professional manner.
WHY YOU WILL LOVE THIS JOB
One of our core values is to help people, and we know that you like to do that too. With the flexibility to work 8 hour shifts, between 8am and 7pm Australian Eastern Standard time (AEST), as a KINNECTer you will also enjoy the following:-
- Competitive rates of pay
- Pay reviews based on value created, not length of time in the role
- Supportive Team Leaders to help you reach your potential
- Opportunities to grow your career and skills in a diverse range of areas
- Super friendly team!
WHY YOU WILL LOVE WORKING AT KINNECT
When you join KINNECT, you’ll be welcomed into a supportive, high-performing team with a range of benefits designed to help you thrive, including:
- Paid Philippine public holidays in accordance with the local holiday calendar
- Flexible work-from-home arrangements to support your work-life balance
- Full employment through Shore360, giving you the security and benefits of being a valued KINNECT team member
- Eligibility to earn incentives, including weekly and monthly gift vouchers awarded to Core Values winners
- Recognition for a job well done through our “Positives”
HOW YOU WILL ADD VALUE
With a proven track record of success in a customer centric role, some of your other talents and attributes include:
- Exceptional spoken and written English, and a high confidence to talk on the phone
- An ability to problem solve and apply your knowledge to different scenarios.
- An ability to work in a fast paced, evolving environment where you can prioritise effectively.
- An ability to thrive working remotely and be self-motivated to achieve
- Being able to work well within an offshore team environment.
As a contractor to KINNECT you will:
- Require your own computer equipment and reliable internet
- Minimum requirement of computer specifications (Intel (R) Core ™ i5 Processor, 8.00 GB RAM, Dual Monitors, 64-bit OS x 64-based processor and Windows 10 or 11 program)
- Minimum requirement for Internet Speed (10 mbps + backup from another provider)
- Ergonomically suitable office set up, including but not limited to
- Chair, Desk, Headset, Web Cam, External monitor
- Environment where there is acceptable background visible during video calls and noise levels suitable for work purposes
READY TO APPLY?
If this opportunity speaks to you, press apply now! If you would like further information, you can reach out to one of our team at careers@kinnect.com.au.
This position is being sourced directly by KINNECT. We respectfully request no agency approaches.
