Tech Bar Support Consultant

Job No: LDK126
Location: Sydney

About Us 

LDK Seniors’ Living is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors.

Our vision is to create the most loved seniors’ communities in Australia, through our ‘one move’ promise.  At LDK, our three core values that we live and breathe by every day, are Love, Decency and Kindness.  Every aspect of our business has only one thing in mind – our residents.

About the Role

We are looking for a customer focused, Level 1 technical support technician to join our Village operations to provide first level technical and customer service support to residential customers and village management.

It is a hands-on role and requires someone with excellent interpersonal skills, patience and ability to openly communicate and support elderly customers. 

Your responsibilities

Reporting to the ICT Operations Manager, your responsibilities will include yet not be limited to:

  • Support residents and village management with technology services and digital access to information supplied by LDK Seniors’ Living
  • Configure and record residential accounts in database
  • Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
  • Actively promote LDK’s technology services and lead information forums focused on technology offering for residents
  • Construct and conduct one on one and group training session for end user appliances
  • Assist ICT department on technical related issues and base trouble shooting
  • Catalogue and inventory management of ICT equipment
  • Configure ICT equipment for residential usage and operational needs
  • Assist vendor relations for ICT needs
  • Record and schedule routine maintenance cycles.

About You

Qualifications/Certificates

Degree or Diploma preferred System / Technical certifications

Professional Experience

  • 1-2 years proven experience in a customer service environment.
  • Successful experience in training, process and support functions

Capabilities

  • Excellent customer service and communication skills
  • Strong troubleshooting skills
  • Technical aptitude (computer literate, able to quickly learn new applications)
  • Prior Customer service experience preferred
  • Familiarity with Apple, Samsung and Windows software and hardware
  • Able to teach non-technical customers in technology
  • Able to create and manage training sessions for residential technology usage
  • Demonstrated communication, analytical and problem-solving skills
  • Excellent interpersonal skills
  • ‘Go the extra step’ attitude for customers.

What LDK Seniors’ Living can offer you:

  • LDK Academy (Professional or personal development programs available to all employees)
  • Positive and supportive culture driven by our values of Love, Decency and Kindness
  • Employee Assistance Program
  • Employee Value Proposition program

If you are interested in the above position and you feel strongly about LDK values and vision, apply now with your resume.

For further information about LDK Seniors’ Living, visit our website at https://ldk.com.au/

The successful applicant will be required to undergo a Police Clearance and have an influenza immunisation up-to-date prior to commencing.

Apply Now

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LDK Healthcare recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.


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Our Vision

LDK Seniors’ Living's vision is that all seniors in Australia will be treated with Love, Decency and Kindness on their ageing journey. We live, breathe and play by our 3 core values of Love, Decency and Kindness every day. We are proud that every aspect of our business revolves around these values and our vision to create a senior living option truly worth of Australian seniors, with a ‘one move’ promise.

Our employees are valued members of the LDK Family, whether they are a Registered Nurse or Personal Carer, a Cleaner, Administrator, or a Cook for our residents in our kitchen. Our ongoing commitment is to support and foster their growth and development, so together we deliver the best possible outcomes for our residents.

Please, only consider employment with LDK Healthcare if you feel as strongly about our vision and our values as we do.

Please contact the People & Culture team on 07 3739 4129 if you are having any issues completing your application.