About LDK Seniors Living

LDK Seniors Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About the Role

This is a hands-on senior technical role with end-to-end ownership across LDK’s cloud-first environment. You’ll be responsible for the design, administration, security, and optimization of our core systems - ensuring they are secure, scalable and high-performing.

You’ll also act as a Level 3 escalation point, lead complex issue resolution, and contribute to key initiatives including cyber security uplift and system modernization.

This role requires flexibility to travel to LDK villages from time to time as part of supporting our operations.

Key Responsibilities

• Own and manage core platforms including Microsoft 365, Azure/Entra ID, Intune and cloud apps
• Act as the escalation point for Level 2/3 technical issues and major incidents
• Lead troubleshooting and resolve complex technical problems end-to-end
• Administer M365 security and compliance controls (MFA, Defender, policies)
• Support hybrid infrastructure (cloud + on-prem servers, storage, backups)
• Improve system performance, monitoring, automation and resilience
• Drive standardisation (SOE) and governance across devices and systems
• Collaborate with stakeholders to align IT solutions with business needs
• Mentor Service Desk and junior team members to uplift capability
• Contribute to projects including platform upgrades, integrations and security initiatives

About You

• 5+ years in a System Administrator / System Engineer / Senior IT role
• Experience managing or resolving complex technical issues end-to-end
• Proven ability to operate as a Level 3 escalation point
• Experience working with vendors and external partner

Qualifications & Skills

Strong hands-on experience with:

• Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
• Azure / Entra ID & identity management
• Intune (MDM/MAM)
• Proven experience troubleshooting across cloud, networking and server environments
• Experience with security, compliance and access management controls
• Exposure to automation or scripting (e.g. PowerShell)
• Bachelor’s degree and/or Diploma in IT related studies (desirable)
• Understanding of hybrid environments (cloud + on-prem infrastructure)

Our Employee Value Proposition 

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

LDK Benefits

• Competitive salary package
• Novated Leasing options
• Flexibility to work in a hybrid environment, with a mix of office and work-from-home days
• Purchased leave options, giving you the flexibility to take extra time off when you need it. 
• Great retail discounts with stores including JB Hi-Fi, The Good Guys, K-mart, Woolworths and more
• Access to Comm-Bank Workplace Banking
• Continuous professional development and promotional opportunities
• Working in a friendly, open and welcoming environment with a culture driven by our values of Love, Decency & Kindness.

How to Apply

People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.

If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you.

Please click on the “apply” button and follow the prompts. Applications for this role will close at 11.59pm on the 19th June. We will get in touch if you are shortlisted for this opportunity.

We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds.

We encourage all applicants to visit our website at https://ldk.com.au/. Kindly email people@ldk.com.au if you have any questions.

Successful applicants will be required to undergo a Police Clearance. LDK Seniors Living has a mandatory vaccination policy in relation to influenza.