Customer Service Officer

Job No: LSA70
Location: Perth

Customer Service Officer

Murdoch Laundry

  • Full time position
  • Immediate start

Murdoch Laundry is part of Linen Service Australia, the largest textiles management and laundry operator in Australasia. Our Linen Laundry plants manage the textile and laundry requirements of customers in the healthcare, accommodation, hospitality and aged care sectors.

About the Role:

  • Receiving and processing daily linen orders and other daily transactions
  • Follow up with customers when linen orders are not received on time
  • Provide customers with accurate information in regards to deliveries
  • Respond to customer’s enquiries – product information, quality, service, online orders website
  • Improve overall customer’s experience
  • Handling customer’s complains [phone and email].
  • Collect and analysing customer’s feedback
  • Provide support to the Customer Service Team
  • Keeping track and recording lost property claimed by customers
  • Liaising with Logistics and Production to achieve best outcome for customers and company
  • Following safe work procedures

Skills and experience

  • All training will be provided in our IT systems
  • Ability to read and understand instructions and apply the information to your work

As part of a small team, we require someone who is a team player, reliable, can contribute towards the overall success of the team and display great customer service skills.

Benefits

  • Stable employment opportunities
  • On the job training provided
  • Supportive and inclusive culture

Please Note

A pre-requisite for these roles’ candidates will be required to undertake pre-employment medical, including drug and alcohol testing and be up to date with vaccinations for COVID19.

Ensign is an Equal Opportunity Employer and encourages indigenous Australians to apply 

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Questions

If you are looking to be part of a great team then we may have the job for you. We offer stable employment opportunities to people from all walks of life; in supportive and inclusive work environments. As leaders in the provision of textile management and laundry services to a wide range of industries we know the importance of our people.

Our fantastic teams work behind the scenes to provide services that support essential healthcare and aged care facilities as well as the Industrial, Food, Accommodation and Retail sectors. We are focused on putting safety first and setting up our team members for success with on the job training and access to formal qualifications in laundry operations.

Join our team today!