Housing & Homelessness Support Case Worker

Lyndell White House  - Coburg (VIC)

Full Time Basis

• Competitive pay rate: $38.68 - $47.27/hr dependent on qualifications & experience
• ​Access to NFP Salary Packaging
• Discounted membership to over 290 gyms/recreation centres
• Join a rapidly growing not-for-profit organisation committed to social justice
• Travel across several metropolitan Wintringham sites required
• Full Time Position (38 hours/week)
• Based at our Lyndell White House in based in Coburg

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania

Your new role

We are currently seeking a proactive individual to join our Housing and Homelessness Team as a Housing & Homelessness Support Case Worker on a Full-Time basis. No two days will be the same in this role which will work collaboratively with Coordinators, Case Workers and Housing Support Staff across our site and programs supporting clients to find and maintain tenancies. Reporting to the HHS Coordinator, you will assist some of our communities’ most vulnerable people to create a meaningful life, supporting them through independent living, community engagement and recovery, linking and referring them into clinical services, social, and recreational activities. This role is based at our Lyndell White house in Coburg with travel to multiple other metropolitan sites required on an ad-hoc basis.

Your responsibilities and duties will also include but are not limited to :

• Ensuring clients obtain access to Home Care Packages (HCP) and NDIS by providing referrals and case management assistance.
• Conducting initial assessments of new residents upon their entry into the housing program and developing/documenting support plans as appropriate
• Responding to client feedback and complaints in line with Wintringham policy and procedures.
• Assisting clients to maintain the lifestyles of their choice whilst maximising their health and wellbeing as well as addressing issues of social isolation for them.
• Facilitate and encourage the engagement and maintenance of natural supports.
• Utilising relationships within sectors to assist access into other services and systems.
• Working collaboratively with the other support workers and teams to ensure a collaborative team culture is maintained.
• Completing/reviewing client file documentation across program areas to ensure timely and accurate recording of information

We are looking for candidates with the following:

• A qualification in Social Work, Welfare, Community Services or equivalent.
• A current Victorian drivers licence and willingness to travel to various housing sites around Melbourne.
• Experience in a support worker role in Intensive Case Management with specific training and/or experience in: AOD Mental Health and Family Violence or Homelessness services.
• Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours.
• An understanding of the Housing and Homelessness Service sector My Aged Care, NDIS and other relevant service systems.
• Proven commitment to excellence, accountability and innovation in best practice service delivery in the fields of homelessness and housing support.
• Well-developed communications skills and the ability to with engage people from varying backgrounds.
• First Aid Certificate.

This sounds great! How do I apply?

For more information about this exciting role, you can view copy of the Position Description here.

Applications can be addressed to Tania Bezzina and submitted via our website.

Please submit a brief Cover Letter introducing yourself and why you are suited to the role to accompany your CV.

Please upload your documents in PDF Format

Applications close on Friday 12th of September 2025 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2025 Influenza Immunisation before commencing employment, and must provide evidence.