Destination Services Support Officer

Job No: MCC3536
Location: Gloucester

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. To find out more about our beautiful region click here.

Our organisation

At MidCoast Council our people are our most important asset and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre has relocated to a brand-new state of the art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

The role & you

This position sits within the Growth Economic Development and Tourism section and is responsible for the delivery of efficient, effective and comprehensive customer service for visitors, local tourism businesses, and the community. The position will assist the destination services team in projects to improve the delivery of visitor services and experiences within the MidCoast area.

You will be a wealth of knowledge on the Barrington Coast region, particularly from a tourism perspective. Furthermore, you will have demonstrated industry experience in tourism or a related field.

This role will see you acting as a positive point of contact to ensure all customers are provided with a superior customer service experience, whilst you actively promote local and regional tourism products and experiences.  You should be confident using multiple computer systems and will be required to process sales, bookings, and end of day cash reconciliation. 

If you are passionate about our beautiful region, and seeking an opportunity where your skills and knowledge will be valued, apply today!

The package: $27.85 per hour, plus Casual loading and Superannuation.

Location: This position will be based from the Gloucester Visitor Information Centre. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Casual

How to apply: 

  • Before applying please review the POSITION DESCRIPTION 
  • When responding to the questions, please include detailed relevant examples of your skills and experience. 
  • We recommend you prepare your responses to each selection criteria in a separate Word document and once complete copy your separate responses into the relevant section of the application form.
  • Click the "NEXT" button at the bottom of the first page of the application form to attach your resume. 
  • You will be able to review your application before submitting it.
  • We will be in touch via email.

At MidCoast Council, we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment.

For enquiries regarding the application process contact Sam McGuire - Talent Acquisition Officer, on 02 7955 7929.

For questions relating to the position requirements please contact Michaela Kendall - Team Leader Destination Experience, on 02 7955 7178.

Closing date: Sunday 15 May 2022 at 11.30 pm.


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