Business Support Officer - Water Operations

Job No: MCC6602528

Location: Taree

No. of Vacancies: 1

Closing Date: 16 Nov 2025 AEDT

The role & you

In this key support role, you’ll be the backbone of our Water Operations team — providing high-quality administrative and operational assistance that keeps everything running smoothly.

You’ll manage a wide range of tasks including preparing correspondence, reports and minutes, handling enquiries, maintaining records, and supporting staff in the use of Council systems and applications. You’ll help coordinate work orders, maintenance schedules and defect records, and provide essential back-up support to our Water Operations Schedulers when needed.

Your strong organisational skills, attention to detail and ability to communicate effectively will ensure our depots and offices operate efficiently. You’ll also play an active role in fostering collaboration across teams, maintaining office systems and equipment, and contributing to a culture of continuous improvement.

To thrive in this position, you’ll bring:

Proven administrative experience in a busy team environment.
Excellent communication and interpersonal skills with a customer-focused approach.
Confidence using Microsoft Office and other business systems (experience with MC1 or similar platforms will be highly regarded).
Strong attention to detail, time management and problem-solving abilities.
A positive attitude and a willingness to assist others and adapt to changing priorities.
A genuine interest in supporting essential water services that benefit your community.

Key Responsibilities:

Deliver professional administrative support to the Water Operations department, including:
- Preparing correspondence, reports, minutes and documentation within required timeframes.
- Managing telephone and email enquiries and relaying accurate information to relevant staff.
- Supporting staff in the use of Council systems, applications and processes.
- Managing filing, scanning, and data entry tasks.
- Creating and maintaining user guides, training materials and procedural documents.
- Assisting with generation and validation of work orders, maintenance schedules and defect records.
- Supporting purchasing, work order management and other MC1 system functions.

Essential Requirements:

Certificate III or above in Business Administration / Customer Engagement, or demonstrated experience in a similar role.
Demonstrated experience in a business support or administrative capacity, including experience and knowledge of meeting procedures and minute taking.
High level of digital literacy, typing and data entry skills.
High proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint.

Tenure: Permanent, Full-time 35 hours per week

Salary: Commencing salary circa $62,700 plus superannuation.

Tenure: Full Time, Permanent

Location: This position will be based at our Taree Water Services Depot, located on Muldoon Street. You may also be required to be based from other Council sites across the MidCoast Council region.

Closing date: Sunday 16 November 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Shane Beeton, Manager Water Operations, who is the hiring manager for this role. Shane can be reached on (02) 7955 7801 or at shane.beeton@midcoast.nsw.gov.au

For enquiries regarding the application process contact Margot Broadfoot, Human Resources Officer, who is the HR representative for this role. Margot can be reached on (02) 7955 7334 or at margot.broadfoot@midcoast.nsw.gov.au.

How to apply:

When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
Please avoid using AI to generate responses to answer the questions in your application.
You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
We will be in touch via email.

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Questions

What experience do you have in providing administrative support in a busy team environment? *

What computer programs or systems are you confident using (for example, Microsoft Office or MC1)? *

Why are you interested in working in the Water Operations team and supporting services for your community? *

Please confirm your resume is up-to-date*
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If you have an injury, illness or disability that impacts your daily life, how can we support you with the recruitment process?

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Please provide us with details of any other information you think is relevant that supports your application for this position.

Please advise of your eligibility and right to work in Australia by selecting one of the following. You will also be required to provide original proof of your eligibility status when requested. Providing false or misleading information may disqualify you from being considered for employment opportunities with MidCoast Council.*
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2. I am a permanent resident of Australia or New Zealand citizen who has entered Australia on a valid passport and am allowed to stay and work in Australia without restriction.
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If you are selected to progress through to the interview stage and have progressed further in the recruitment process, we’ll conduct employment references with two of your referees through an online platform that is conducted by a third party company called X-Ref. By submitting this application you confirm you have read the Position Description, acknowledged the information you have provided is accurate and complete and understand that all details pertaining to this recruitment process remain confidential.*
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Business Support Officer - Water Operations

Job No: MCC6602528 Location: Taree No. of Vacancies: 1 Closing Date: 16 Nov 2025 AEDT

Personal Details * Required field

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About MidCoast Council

Job No: MCC6602528

Location: Taree

No. of Vacancies: 1

Closing Date: 16 Nov 2025 AEDT