Operations Triage Officer

Job No: MCC6602538

Location: Taree

No. of Vacancies: 1

Closing Date: 7 Dec 2025 AEDT

The role & you

We are looking for a dedicated and skilled Operations Triage Officer to join our Public Spaces Department. This role is essential in providing specialist system support and data management, ensuring the effective operation of Council’s Buildings and Open Space assets. You will play a key role in maintaining asset data, supporting service delivery, and driving continuous improvement to ensure these assets serve the community at the highest standard.

Key Responsibilities:

Provide system support and data management to the Public Spaces Team.
Manage asset maintenance data and address defects from inspections.
Use the CRM system to manage and reallocate Customer Service Requests.
Support operational staff in efficiently using the work management system.
Provide regular reports on service delivery and work management tasks.
Review and recommend improvements to practices and procedures for better efficiency.

To be successful in this role, you will possess strong knowledge of asset management and work order systems, including their integration with financial systems. You will be skilled in data management software and CRM systems, with the ability to manage asset maintenance schedules and address defects from inspections.

You will support operational teams, such as outdoor staff, ensuring the effective use of work management systems. Excellent problem solving abilities, strong communication skills, and the capacity to analyse data and produce reports are essential. A proactive, detail oriented approach with a focus on continuous improvement and service delivery will be key to your success in this role.

Salary: Commencing salary package range circa $65,900 p.a. - $72,500 p.a. plus superannuation. (Dependent on skills and experience).

Tenure: Fixed-Term, Full Time. (Approximately 12 months Maternity Leave Cover)

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Closing date: Sunday 7 December 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats for Operations Triage Officer (Systems & Technical Officer)

For questions relating to the position requirements please contact Regan Broadfoot, Systems and Technical Officer Supervisor, who is the hiring manager for this role. Regan can be reached on (02) 7955 7846 or at regan.broadfoot@midcoast.nsw.gov.au

For enquiries regarding the application process contact Margot Broadfoot, Human Resources Officer, who is the HR representative for this role. Margot can be reached on (02) 7955 7334 or at margot.broadfoot@midcoast.nsw.gov.au.

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Questions

Please outline your qualifications and demonstrate how they have helped you succeed in a role that involves system support and data management. *

Please describe your experience with asset management software, CRM systems, and work management tools? How have you used these skills in previous roles to improve service delivery and efficiency?*

Can you share your experience working with different stakeholders? How did you ensure clear communication and collaboration?*

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Please advise of your eligibility and right to work in Australia by selecting one of the following. You will also be required to provide original proof of your eligibility status when requested. Providing false or misleading information may disqualify you from being considered for employment opportunities with MidCoast Council.*
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If you are selected to progress through to the interview stage and have progressed further in the recruitment process, we’ll conduct employment references with two of your referees through an online platform that is conducted by a third party company called X-Ref. By submitting this application you confirm you have read the Position Description, acknowledged the information you have provided is accurate and complete and understand that all details pertaining to this recruitment process remain confidential.*
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Operations Triage Officer

Job No: MCC6602538 Location: Taree No. of Vacancies: 1 Closing Date: 7 Dec 2025 AEDT

Personal Details * Required field

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About MidCoast Council

Job No: MCC6602538

Location: Taree

No. of Vacancies: 1

Closing Date: 7 Dec 2025 AEDT