Mobile Destination Experience Officer

Be the face of The Barrington Coast!

Love being out and about, meeting people, and showcasing a place you’re proud of? This could be your kind of role.

We’re looking for a Destination Experience Officer who enjoys a mix of hands-on work, customer service, and relationship-building. One day you might be setting up a pop-up visitor stand at a local event, the next you could be chatting with tourism operators, helping visitors plan their stay, or updating information behind the scenes.

Based in Forster, this is a mobile, full-time role that takes you right across The Barrington Coast, from our Visitor Information Centres to events, festivals, and community spaces.

What you'll be doing

• Setting up, packing down, and running mobile and pop-up visitor information displays
• Being a friendly, knowledgeable first point of contact for visitors - face-to-face, over the phone, and online
• Building and maintaining strong relationships with local businesses and tourism operators
• Supporting campaigns, events, and promotions that showcase the best of our region
• Keeping information up to date using Teams, spreadsheets, Word and internal systems
• Representing The Barrington Coast with energy and professionalism

What we're looking for

• Someone who enjoys physical, hands-on work and isn’t afraid to roll up their sleeves
• A confident, approachable communicator who loves talking to people
• Genuine interest in the local area and a passion for tourism and visitor experiences
• Strong organisation and admin skills - you’re comfortable juggling tasks and keeping things tidy behind the scenes
• Willingness to travel across the region, with flexibility to work occasional weekends or evenings
• A team player who can also work independently and adapt on the fly

If you like working with people, being out in the community, and having fun while making a genuine contribution - consider joining our Destination Experience Team!

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier.  Learn more here.

Salary: Commencing salary $65,918 p.a. plus superannuation. 

Location: This is a mobile position across multiple locations on the Barrington Coast. You will also work from a range of Council sites, including our Forster and Gloucester Visitor Information Centres.

Tenure: Permanent, Full Time.

Closing date: 25 January 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Rachael McFadden, Senior Destination Experience Officer who is the hiring manager for this role. Rachael can be reached on (02) 7955 7297 or rachael.mcfadden@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Josie Reardon, Human Resources Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at josie.reardon@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We respectfully ask that recruitment agencies do not contact us at this stage.