Business Improvement Specialist

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role

We’re seeking an experienced Business Improvement Specialist with a strong people and process focus to help align our people, processes and technology, with a particular emphasis on supporting business units across Development Assessment, Compliance and Certification services to deliver consistent, efficient and customer-focused outcomes. This is a 12-month fixed term position. 

MidCoast Council is about to deliver an upgrade in the TechOne system across all of Council’s application processes. The implementation is well progressed, and we now need someone to take a structured, practical approach to translate work into clear “ways of working” and identify improvement opportunities that support our teams to confidently deliver services to the community.

This role bridges the gap between:

• What has been designed and tested in the system

• How staff actually work day-to-day

If you enjoy bringing clarity to complexity and working closely with teams to make systems truly work in practice, this role will suit you.

What you'll bring

• Demonstrated experience in a process improvement or business analyst role, with a strong focus on people, process and operational practice
• Proven capability in facilitating end-to-end process mapping workshops with operational teams
• Experience developing clear, practical and user-friendly procedure documentation
• Exposure to system implementation, stabilisation or business transformation projects
• The ability to translate technical system design into workable day-to-day processes
• Strong facilitation and stakeholder engagement skills
• Excellent written communication skills, particularly in producing structured, easy-to-follow documentation
• A collaborative approach and the ability to work effectively across business and technical teams
• Strong analytical thinking and problem-solving capability
• The ability to identify risks, gaps and improvement opportunities and recommend practical solutions

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Salary: Commencing salary circa $94,536 p.a. plus superannuation. 

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Fixed Term (12 months), Full Time.

Closing date: 15 March 2026 at 11.30pm

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Rachel Pleasant, Executive Manager - Sustainable Development who is the hiring manager for this role. Rachel can be reached on (02) 7955 7392 or rachel.pleasant@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Loretta Anderson, HR Business Partner who is the HR representative for this role. Loretta can be reached on (02) 7955 7316 or at loretta.anderson@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We respectfully ask that recruitment agencies do not contact us at this stage.