Customer Service Library Technician - Weekend

Job No: MEL1090
Location: Melton

Part Time Permanent Position - 7.67 hours per week

Saturday 11.30am to 4pm & Sunday 12.50pm to 4pm 

Band 4 - Salary Range $70,018 - $74,233 per annum + 11% Super (pro rata)


About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

As a member of the libraries and learning team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position services both internal and external stakeholders, including library members, library staff, and the general public and reports to the Team Leader of Library Customer Service. 

In this role you will ;

  • Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
  • Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

  • Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
  • Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
  • Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
  • Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
  • Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

  • A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together with experience, or lesser qualification together with relevant public library experience.
  • Experience working in public libraries or a customer focussed organisation.
  • Current valid Victorian Driver’s Licence.
  • Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture 


There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council 

  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • 16 weeks Paid Parental Leave
  • 3 weeks Paid Secondary Carer Leave
  • Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
  • Wellbeing initiatives
  • Subsidised Uniforms

How To Apply

If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on 9747 5913.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Wednesday 29 May 2024. 


Apply Now

Privacy Acknowledgment

Melton City Council is collecting personal information from you as part of the recruitment and selection process. Melton City Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

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Your opportunity to be part of shaping a community that’s fresh, ambitious and in command of its own destiny.


About Us

In 2018, the City of Melton was named the fastest growing economy for over a decade.


Perks of the job

Staff at Melton City Council are committed to excellence in a stimulating, supportive and diverse work environment.

Learn more

You must address each of the Key Selection Criteria. You will need to write short statements that clearly show how your personal values, knowledge, skills and experience meet each of the criteria.