System Application Support Officer

Full Time Fixed Term Position - Up to 3 Year Contract

Band 7 - Salary Range $106,626 to $119,182 per annum + 11.5% Super + ADO

Salary offered will depend on level of skills and experience.

About Melton City Council

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

The Opportunity

Are you ready to take on an exciting challenge, in a fast-paced environment?

We’re looking for a talented System Application Support Officer to join the City of Melton as we embark on a Technology Change Program (TCP) to improve efficiency and productivity, enhance innovation, support data driven decision making and improve customer experience and employee satisfaction.  The successful candidate will maintain, configure and manage Council’s OneCouncil system/platform (TechnologyOne).

Reporting to the TCP IT Test Lead, you will be responsible for system configuration, troubleshooting technical issues and solutions, supporting and training users and acting as the key point of contact with the vendor and stakeholders to plan, test and manage issues, updates and enhancements.

You’ll also be expected to ensure smooth operations, provide support for technical integrations and tackle various challenges. It’s a supportive environment that encourages and values collaboration and you’ll be working with a diverse, committed and motivated team.

We’re looking for an individual who is passionate about application support, works well as part of a team, collaborates effectively with internal staff and project teams and enjoys working on a technology change program to enhance efficiencies and continuous improvement.

Key Responsibilities

• Oversee the administration of the TechnologyOne OneCouncil platform across the Council environment.
• Work to achieve self-set goals, in an environment where there are large volumes of customer requests conflicting priorities and competing expectations.
• Provide onsite and remote software application support for SaaS and non-SaaS software for both the test and production environments, and for network issues for end users.
• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary.
• Negotiate with stakeholders, peers, industry bodies and other government agencies while collaborating with internal teams to support business goals and IT initiatives delivering solutions for process improvements.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Tertiary qualification, in IT, or equivalent in Computer Science, IT or a related field or significant similar experience.
• 3+ years’ experience in IT support or system administration, configuration, administration, and maintenance of business information applications within the Microsoft tech stack e.g. SQL databases, PowerShell and APIs etc.
• Experience managing ERP and other systems (TechnologyOne OneCouncil platform desirable).
• Current valid Victorian Driver’s Licence.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture 

Benefits

There are a number of great reasons why our people love working at Melton City Council: 

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year
• 5 weeks annual leave 
• Flexible Working Hours
• Extensive Career Development & Leadership Programs
• 16 weeks Paid Parental Leave (Super is paid during parental leave) 
• 3 weeks Paid Secondary Carer Leave
• Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
• Wellbeing initiatives
• Subsidised Uniforms

How To Apply

If you require further information about the position, please contact June Ithier, Senior Project Manager on 9747 5482.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. 

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.