About us.
We live and breathe home care. We want all ageing Australians to live at home longer and enjoy the things they have enjoyed for a long time. Our people are the reason we have been successful and well known in our regions. Our communities love the service we provide.

About the role.
Reporting to the Team Leader, this integral role will act as the communication link between the organisation and our clients, staff and healthcare network.

The team manages all aspects of Client Relations including all elements of Customer Service, data entry/management of information pertaining to client service agreements, funding management, service requests, budget entry and management in addition to compliance tasks associated with managing government-funded packages.

You will coordinate the delivery of exceptional client experiences that retain and satisfy our clients and ensure our regulatory obligations are met.

We welcome applicants who can demonstrate the following criteria:

• A clear, pleasant, professional and confident manner coupled with a genuine customer service focus;
• Strong attention to detail skills;
• Experience using Procura;
• Strong networking and relationship management skills;
• Proven ability to think and plan logically with excellent analytical and problem-solving skills;
• Proven ability and strong desire to ensure clients are in receipt of exceptional service standards;
• Very well developed interpersonal and negotiation skills;
• Sound verbal and written communication skills;
• Ability to manage time effectively and meet established deadlines;
• An ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities;
• Previous experience in a similar role with demonstrated experience managing programs in the Disability, Youth services, Home Care services, and/or Community Services Sectors preferred but not essential.

Why join us?

• A great team and a growing organisation
• Career development and progression opportunities
• Autonomy with the chance to shape the function

 There is no better time to join a growing industry where you will have great fun whilst making an impact on the lives of many ageing Australians. APPLY NOW!!

As part of the application process, myHomecare will be collecting your personal information to assess your suitability for the role. You will be required to provide a police check.

For more information, please contact  anneli.bridgment@myhomecare.com.au