Customer Support Officer

Job No: NGSC230
Location: Stawell

Job Type Full Time - Permanent
Package $62,006.88 per annum
Position Description Customer Support Officer

About us

We have implemented a flexible approach to working arrangements and locations that operates on the Microsoft Platform and, where possible, we are upgrading our systems to be cloud-based. This improves efficiency and equips our employees to undertake their roles effectively and efficiently whether they are working in the office or in other locations

We have a Bring Your Own Device and Mobile Allowance policy, which we encourage candidates to read in conjunction with the position description.

Covid-19 Vaccination Status

It is a requirement for all local government employees in Victoria to be fully vaccinated against Covid-19 and evidence must be provided by the preferred candidate prior to an offer of employment.

About this role

This position is responsible for providing high level customer support and administration services to the Northern Grampians Shire Council’s community, Councillors and staff, ensuring the service is responsive, first point issue resolution and customer centric.

Key Responsibilities

  • Ensure Council’s Service Standards are met, customer requests are handled efficiently in a knowledgeable, confidential and timely manner.
  • Model Council values and be an integral member of the customer experience team including participating in team projects, process mapping and review, and proactively responding to customer requests.
  • Process customer payments, complete reconciliations of daily and online payments.
  • Provide VicRoads services as required by agency agreement.
  • Administer the Accessible Parking Scheme.
  • Administer room, facility and reserve bookings for internal and external stakeholders.
  • Support rates and revenue team administration, including enquiries and payments.
  • Provide administration support to a variety of departments as directed.
  • Complete mail and banking duties, as required.
  • Perform, as directed, other duties that are within the limits of the incumbents’ skill, competence and training.

About You

Qualifications and experience

  • Relevant post-secondary qualification or knowledge and skills gained through on-the-job training commensurate with the requirements of the position.

Selection criteria

  1. Demonstrated experience in a busy customer support environment.
  2. A proven ability to plan and organise work to meet quality standards and manage requests from customers.
  3. Data entry skills and experience in the use of office management computer software.
  4. Strong written and verbal skills which enable clear communication to internal and external stakeholders.
  5. The ability to work in a team environment and positively contribute to the team.

How to apply

  • Download and read the position description.
  • Attach a cover letter and resume.
  • Submit your application by following the process on this page.

If you'd like to know more contact Jocinda Blake, Team Leader Customer Support at or call 03 5358 8700. 

Applications close 12.00pm Monday 30 May 2022

Northern Grampians Shire Council is an Equal Employment Opportunity Employer


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