ICT Network Officer

Job No: NGSC241
Location: Stawell

Job Type Full Time - Permanent
Package $82,727.55 per annum
Position Description ICT Network Officer

About us

We have implemented a flexible approach to working arrangements and locations that operates on the Microsoft Platform and, where possible, we are upgrading our systems to be cloud-based. This improves efficiency and equips our employees to undertake their roles effectively and efficiently whether they are working in the office or in other locations

We have a Bring Your Own Device and Mobile Allowance policy, which we encourage candidates to read in conjunction with the position description.

Covid-19 Vaccination Status

It is a requirement for all local government employees in Victoria to be fully vaccinated against Covid-19 and evidence must be provided by the preferred candidate prior to an offer of employment.

About this role

The ICT Network Officer provides information and communication technology (ICT) services to develop and deliver effective, efficient and secure information services and communication networks to Council.  This exciting full time role can be worked in a hybrid model, with a minimum of one day a week based at the Stawell Town Hall.  The successful candidate must reside within commutable distance to ensure on-site service, as required.

Key Responsibilities

  • Manage council’s internet services and ICT infrastructure and support services
  • Coordinate the delivery and operation of ICT network infrastructure at all council sites to meet performance, reliability, security and availability requirements.
  • Record and maintain accurate ICT network documentation and process maps.
  • Implement and monitor appropriate ICT security tools.
  • Identify and address ICT risks and implement appropriate mitigation processes.
  • Manage external contractor access and related procedures and documentation.
  • Provide system trouble shooting services via council’s ICT helpdesk and manage support tickets submitted to council’s support services contractor.
  • Work to deliver network improvement solutions and initiatives across the organisation.
  • Assist with the development and maintenance of council’s Business Continuity Plan and Disaster Recovery Plan.
  • Proactively work with the ICT Officer to build capacity to backfill network requirements.
  • Assist with the development and monitoring of budgets for ICT services.
  • Assist with the development and implementation of council’s Business Transformation Strategy.
  • Perform, as directed, other duties that are within the limits of the incumbent’s skill, competence and training. 

About You

  1. Relevant tertiary qualifications in Information Technology, Computing or Networking with some relevant experience, or lesser formal qualifications with substantial experience.
  2. Relevant experience and understanding of user needs related to information and communication technologies and systems.
  3. Experience in development of risk management processes, including business contingency planning and disaster recovery strategies.
  4. Well-developed understanding of continuous improvement as it pertains to ICT business information systems and infrastructure.
  5. Considerable skills in negotiation, facilitation and consultation to deliver a high standard of customer service to internal and external stakeholders.
  6. Proficiency in the use of a range of integrated corporate management software applications and tools, particularly document development and databases.

How to apply

  • Download and read the position description.
  • Attach a cover letter and resume.
  • Submit your application by following the process on this page.

If you'd like to know more contact Matthew Tulloch, Coordinator ICT at matthew.tulloch@ngshire.vic.gov.au or call 03 5358 8700. 

Applications close 12.00pm Monday 27 June 2022

Northern Grampians Shire Council is an Equal Employment Opportunity Employer


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