About the role

You’ll help manage Council information, follow through on customer requests and provide accurate, reliable administrative support.

This role combines routine records work with customer coordination and practical improvements to everyday processes. You’ll work with the Works team, other departments and contractors, maintaining accuracy and discretion even when tasks are repetitive. As digital technology and AI change the work, you’ll contribute practical input and help test approved changes—not lead IT or transformation projects.

Key responsibilities of the role include:

• Register, classify and distribute correspondence; maintain electronic and manual records through routine quality checks.
• Maintain the Contract Register and support archiving, retention and disposal activities.
• Help staff use document management systems through first-line support, induction and refresher training.
• Register and allocate customer requests, working with the Works team and other departments to coordinate responses.
• Follow up outstanding requests, refer unresolved matters and report on progress and recurring issues.
• Help improve workflows and support records and archives projects, including testing and documenting approved digital changes.
• Administer bin enquiries and replacements, liaising with Council teams and the external contractor and keeping customers informed.
• Support Corporate Services with hall bookings, including Longford Memorial Hall, correspondence, mail and general administrative and finance tasks.
• Provide reception and cashiering on an ad-hoc basis to cover staff—not as the role’s primary duties.

About you

You’re steady, conscientious and approachable, with the patience to maintain attention to detail during routine or repetitive work. You handle sensitive information with discretion, organise priorities and follow through on enquiries, working independently and cooperatively. You’re open to learning new systems and contributing practical ideas as digital technology and AI change everyday administration; specialist IT or AI expertise is not required.

To be successful in this role, you will meet the following selection criteria:

Essential Criteria:

• Experience in records or document management, including records quality, classification, archiving or supporting system users.
• Relevant administration experience demonstrating consistent accuracy, attention to detail and follow-through, including in routine or repetitive work.
• Certificate III in Business Administration or an equivalent combination of relevant training and experience.
• Demonstrated discretion and sound judgement when handling confidential information and working within authorised access and responsibilities.
• Confidence using business systems and managing information accurately, with the ability and willingness to learn new systems and adapt to changing digital and AI-enabled ways of working.
• Experience coordinating enquiries or administrative workflows, communicating clearly and working collaboratively to support timely outcomes.

Desirable Criteria:

• Experience using Technology One ECM.
• Local government experience or experience administering customer requests across teams and service providers.
• Involvement in improving administrative processes or workflows, or supporting digitisation, system change or records projects.
• Practical familiarity with AI or automation tools, including an awareness of the need to check outputs and protect confidential information.

A current C Class driver’s licence is also required.

The successful applicant will be subject to a National Police Check and a pre-employment medical to assess suitability for the role.

Our culture and benefits

Join a supportive team with opportunities to learn and grow. We value health, safety and wellbeing and are committed to an equitable, diverse and socially inclusive workplace.

Terms and conditions of employment, including salary will be negotiated with the successful applicant and in accordance with the Northern Midlands Council Enterprise Agreement 2025-2028. Other benefits include 14% superannuation, health and well-being initiatives, discounted gym and pool membership and learning and development opportunities.

Apply now

 Click the Apply button to submit your application. You will be redirected to Council's recruitment advertising site - applynow.net.au. Applications received via alternate methods will not be considered. 

Your application should include a current resume and a cover letter addressing the selection criteria outlined above.

Applications close 15 November 2026

All enquiries will be treated in the strictest confidence.

Northern Midlands Council is a child safe and equal opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. All roles that perform work in public and commercial areas accessible by children and vulnerable members of our community may require applicants to be able to obtain and hold a Tasmanian Working With Vulnerable People clearance. All roles require a National Criminal History Check.

Authorised by Acting General Manager, Maree Bricknell