She's back! Be part of something extraordinary at Sydney’s most iconic aquatic and leisure facility. 

This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following her redevelopment, this Australian legend is set to redefine leisure industry excellence, and we’re seeking passionate individuals to help shape the culture and deliver outstanding experiences for our community.

North Sydney Council proudly owns and operates North Sydney Olympic Pool as part of its commitment to the vibrant North Sydney local government area on the city’s picturesque lower North Shore. With around 400 employees supporting 77,000 residents across 10 square kilometres of harbourside land, Council is committed to creating exceptional places and services that bring people together. You’ll join a dedicated team working in a safe, inclusive environment — where both staff and the community can thrive.  

The role 

The Sales & Marketing Officer is responsible for proactively sourcing new business opportunities and driving sales across all programs and services offered by North Sydney Olympic Pool (NSOP). This role also ensures the effective management and delivery of marketing initiatives in alignment with Council’s branding and communication guidelines.

In this role, you’ll:

• Conduct daily tours of the Centre and provide tailored sales solutions in response to enquiries regarding memberships, programs, and services.
• Develop and implement an annual marketing calendar to support consistent internal and external lead generation.
• Upholding NSOP’s sales policies, procedures, and philosophies in all sales and marketing activities.
• Support and mentor staff across NSOP in handling membership enquiries, with a strong focus on improving conversion rates and enhancing customer engagement.
• Take pride in serving the community and making a positive impact every day.

This role will suit a person with experience and passion for successfully promoting a business, demonstrating a can-do attitude and the ability to develop a friendly sales culture across an entire workforce.

The person 

We are currently seeking an innovative and highly motivated Sales & Marketing Officer to join our new NSOP team. The successful applicant will be responsible for heading the sales and promotion of the redeveloped NSOP, actively sourcing new business and increasing sales to all NSOP programs and services.

This is an exciting and unique opportunity to be part of one of Sydney’s most legendary sites, with the chance to help build a business from scratch. As the frontrunner of sales and marketing you will work closely with the NSOP Marketing Committee, to develop and implement campaigns designed to attract and grow patron numbers. The role will support and guide other staff in handling enquiries, with particular focus on increasing membership sales and growth across all areas of NSOP. The Sales & Marketing Officer will set the bar in terms of customer service and creating unforgettable experiences for all visitors to the Centre.

When you join North Sydney Council you become part of a team that is dedicated to providing a wide range of quality services to North Sydney residents and the larger community. Our aim is to ensure the revitalised NSOP meets these same standards and delivers an outstanding complex to its visitors, where the customer experience is regarded as highly as the breath-taking views.

Essential Criteria 

• Previous experience in direct sales using a ‘sales’ system.
• Demonstrated experience in developing and implementing Marketing Plans to successfully increase enquiries and sales numbers.
• Demonstrated innovation and resourcefulness to effectively promote the services &/or facilities of a (leisure centre) business.
• Highly developed planning, time management and organisational skills, with a proven ability to work to deadlines.
• Strong understanding and working knowledge of a wide variety of media formats, including websites, social media, and print.
• High level communication, conflict resolution and interpersonal skills, with the ability to consistently deliver a quality customer service experience.
• High level computer skills across a variety of software packages.
• Be able to satisfy the requirements of the Child Protection (Working with Children) Act 2012 and Child Protection (Working with Children) Regulations 2013 and provide a current NSW Working with Children Clearance; and adhere to Workplace Health & Safety requirements.
• National Criminal Records Check Clearance

Desirable Criteria 

• Experience using computerised POS leisure management systems 
• Experience training other staff to understand and implement a sales system.
• Flexibility to work across a seven (7) days week operation with morning shifts starting from 8:00am and closing shifts finishing at 7:00pm 
• Experience and knowledge of Local Government practices, regulations and policies
• Vaccinated against COVID-19

Why work at NSC? 

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

Through North Sydney Council and NSOP, permanent staff have their essential training and recertification paid for.  Staff also have access to a range of resources and opportunities for staff to thrive both personally and professionally, with the goal of aligning individual career goals with organisational objectives.  You will have access to training programs that encompass a variety of formats including workshops, seminars, online courses and more, catering to different learning styles and preferences.  North Sydney Council can also provide financial support and/or study leave to staff pursuing relevant external education (including undergraduate and post-graduate qualifications).

You’ll have access to:

• Excellent work-life balance with a 76-hour- 9-day working fortnight
• Freedom to direct contributions to any compliant superannuation fund
• Access to a  holistic health and well-being program and Fitness Passport
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Close locale to transport options including train, bus, metro and bike ways 

Apply now to become part of something legendary!

How to apply

• Applications must include a resume
• Attach a cover letter addressing all essential and desirable criteria (see above)
• Answer the screening questions contained in the application process below

It is an essential  requirement of this role that a Police Clearance and Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Salary from: $79,867 to $95,366 per annum + 12% superannuation + $1,000 pa transport allowance 

76 hours per fortnight with a rostered day off

Please note: This role will commence on Monday 02 February 2026

To view the Position Description, Click Here 

Closing Date: 01 December 2025 - 11.30pm 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.