She's back! Be part of something extraordinary at Sydney’s most iconic aquatic and leisure facility. 

This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following her redevelopment, this Australian legend is set to redefine leisure industry excellence, and we’re seeking passionate individuals to help shape the culture and deliver outstanding experiences for our community.

North Sydney Council proudly owns and operates North Sydney Olympic Pool as part of its commitment to the vibrant North Sydney local government area on the city’s picturesque lower North Shore. With around 400 employees supporting 77,000 residents across 10 square kilometres of harbourside land, Council is committed to creating exceptional places and services that bring people together. You’ll join a dedicated team working in a safe, inclusive environment — where both staff and the community can thrive.  

Are you a people-focused food and beverage professional who thrives in a team environment and takes pride in delivering exceptional customer experiences?

The role 

We are currently seeking 1 x Casual and 2 x Full-time, Food and Beverage Supervisors to join the newly redeveloped North Sydney Olympic Pool team.

The role is responsible for the day-to-day supervision of the Café and Gelato Bar operations at North Sydney Olympic Pool. The role ensures efficient service delivery, high standards of food and beverage quality, an excellent customer experience for our community and compliance with Council policies, food safety regulations and workplace safety requirements.

This is a unique and exciting opportunity to be part of one of Sydney’s most iconic destinations, working within a fun, inclusive, and supportive team environment.

The Cafe opening hours we are working on are: 

• Monday - Friday 6.30am to 7.30pm
• Saturday - Sunday 6.30am to 6.30pm
• Public Holidays: 8.30am to 5.00pm
• Closed on Easter Friday, Easter Sunday, and Christmas Day

The person 

We’re looking for people who bring warmth, positivity, and a solutions-focused safety first mindset to every interaction. In this role, you and your team will represent the welcoming face of our Café and Gelato Bar, ensuring every guest is greeted with a genuine friendliness and enjoys a smooth, memorable experience from start to finish.

When you join North Sydney Council, you become part of a team dedicated to delivering a wide range of high-quality services to residents and the broader community. Our goal is to ensure the revitalised North Sydney Olympic Pool meets these same high standards, offering an outstanding facility where the customer experience is valued just as highly as the breathtaking views.

In this role, you will:

• Coordinate and oversee the day-to-day operations of the Café and Gelato Bar to ensure efficient, safe and high-quality service delivery
• Ensure consistency in service standards, food and beverage quality, and customer experience
• Confidently resolve customer enquiries and challenges with efficiency and care
• Supervise and roster food and beverage staff including baristas, food and beverage attendants, cooks and kitchen hands, and allocate tasks and responsibilities to staff throughout shifts
• Assist in recruitment activities including shortlisting, interviewing and onboarding of hospitality staff.
• Provide on-the-job training, guidance and support to team members including ongoing staff development.
• Oversee operation of the POS system, ensuring accuracy of transactions and end-of-day reconciliation and reporting.
• Coordinate ordering and replenishment of food, beverages, packaging and consumables, including monthly stocktakes, correct stock rotation and storage practices (FIFO)
• Assist with basic food preparation tasks during peak periods or where kitchen staff are unavailable, maintaining cleanliness and organisation of kitchen areas when supporting operations
• Ensure compliance with NSW Food Act, food safety standards and Council policies
• Work collaboratively with Head Cook to identify opportunities for menu improvements
• Contribute to a collaborative, respectful team culture
• Take pride in serving the community and making a positive impact every day

If you’re passionate about helping others, love working in a vibrant community setting, and have a flair for customer service, we’d love to hear from you!

Essential Criteria 

• Demonstrated experience in a fast-paced customer service environment with a passion and commitment to providing friendly and welcoming service standards.
• NSW Food Safety Supervisor (FSS) qualifications including knowledge of food safety and kitchen hygiene practices
• Previous experience training, coaching, and mentoring other staff to deliver best practice customer service standards.
• A high level of interpersonal skills, coupled with excellent written and verbal communication skills, with the ability to convey complex information in an easy-to-understand manner.
• Demonstrated high level administration and organisation skills, including use of Microsoft suite (Outlook, Word, Excel, and Teams).
• Experience with Point-of-Sale systems, day-to-day bookkeeping, financial procedures, end-of-day banking and stocktake processes.
• Flexible to work across a 7 day week operation with morning shifts starting from 6:00am and closing shifts finishing at 8:00pm.
• Demonstrated ability to work independently and with minimal supervision.
• Be able to satisfy the requirements of the Child Protection (Working with Children) Act 2012 and Child Protection (Working with Children) Regulations 2013 and provide a current NSW Working with Children Check clearance; and adhere to Workplace Health and Safety requirements.
• National Police clearance.

Desirable Criteria 

• Hospitality qualifications or relevant training
• Barista experience
• Experience working within a high-volume or multi-outlet hospitality venue.
• Experience and knowledge of Local Government practices, regulations, and policies.
• Vaccinated against COVID-19.

Why work at NSC? 

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

Through North Sydney Council and NSOP, permanent staff have their essential training and recertification paid for.  Staff also have access to a range of resources and opportunities for staff to thrive both personally and professionally, with the goal of aligning individual career goals with organisational objectives.  You will have access to training programs that encompass a variety of formats including workshops, seminars, online courses and more, catering to different learning styles and preferences.  North Sydney Council can also provide financial support and/or study leave to staff pursuing relevant external education (including undergraduate and post-graduate qualifications).

You’ll have access to:

• Excellent work-life balance with a 76-hour- 9-day working fortnight
• Enjoy an easy walk to spectacular harbour views during lunch.
• Freedom to direct contributions to any compliant superannuation fund
• Access to a  holistic health and well-being program and Fitness Passport
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Close locale to transport options including train, bus, metro and bike ways 

Apply now to become part of something legendary!

FULL-TIME 

Hourly rate from: $39.24 to $46.85 per hour + 12% superannuation + $1,000 pa transport allowance 

76 hours per fortnight with a rostered day off

Weekend penalties apply

CASUAL 

Hourly rate from: $39.24 to $46.85 per hour + casual loading + 12% superannuation 

Weekend penalties apply

How to apply

• Applications must include a resume
• Attach a cover letter addressing all essential and desirable criteria (see above)
• Answer the screening questions contained in the application process below

It is an essential requirement of this role that a Police Clearance and Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Please note: This role will commence immediately 

To view the Position Description, Click Here 

Closing Date: 28 June 2026 - 11.30pm 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.