Senior Rostering Coordinator

North Western Office – Flemington (VIC)

Full Time Fixed Term Basis

INTERNAL ONLY

• This role provides a dynamic mix of work environments with regular travel across Wintringham sites
• Full Time Fixed Term Basis – 6 months
• Flexible working arrangements with laptop and mobile phone provided
• Generous km reimbursement for inter – site travel
• Based at our North Western Office in Flemington (VIC)

Your new role

Wintringham is seeking a motivated and enthusiastic professional to join our Support Services unit; within our rostering team on a Full Time Fixed term basis for 6 months. This fast-paced and dynamic role based at our North Western Office operates between 7am and 6pm and will be responsible for the oversight of all operational functions across the team including the direct supervision of the Rostering Coordinators to ensure oversight and management of a team of Rostering staff.

No two days are the same in our rostering team, so ideally, you will demonstrate leadership in your approach and be able to manage, prioritise and appropriately escalate client complaints and feedback. A willingness and eagerness to work in a dynamic environment are required for this role.

Previous experience in leading a team of rostering staff to achieve excellent outcomes for clients is essential. This is an excellent opportunity if you have knowledge and experience of program systems, support service planning, rostering processes, allocations, and scheduling experience.

Your duties and responsibilities will include:

• Management of all Riskware – ensuring a response is completed regarding to all client complaints and feedback in a timely manner in accordance with policy.
• Ensure all serious rostering related incidents and complaints are investigated, reporting back to the Support Services Manager and relevant Manager – Home Support.
• To ensure open disclosure occurs when managing client incidents and complaints.
• Ensure orientation, induction and training occurs for all new staff within required time frames as per policy. This includes monthly probation performance meetings for new staff.
• To ensure that all Wintringham Care and Support workers receive a completed published roster in accordance with EBA requirements.
• Ensure the scheduling of services is undertaken with a client-centered approach, working towards client’s choice and preferences where possible.
• Ensure that staff are rostered in accordance with Wintringham’s EBA.
• In conjunction with the Support Services Manager, ensure that the rostering team is providing appropriate coverage to manage the responsibilities of their roles. This includes preparation and publishing of the weekly roster to all rostering staff.
• Respond effectively to e-mail and telephone correspondence in agreed business hours (Monday to Friday).

What we will require from you:

• Diploma or above qualification in a relevant field. 
• Experience in Health, Disability, Community Services, Aged Care sector or Homeless sectors.
• Sound understanding of Aged Care standards and relevant frameworks.
• Experience in leading a team of rostering staff to achieve excellent outcomes for clients.
• Experience in staff supervision, training and development.
• Experience in managing staff performance.
• Knowledge and experience of program systems, support service planning, rostering processes, allocations and scheduling experience.
• Excellent communication, interpersonal skills and conflict management experience.
• Ability to work at a high level of autonomy, prioritising work within established policies, guidelines and procedures.
• Demonstrated commitment to continuous improvement in a service delivery environment.

This sounds great! How do I apply?

For more information about this exciting role, you can view copy of the Position Description here. 

Applications can be addressed to Kathryne Howe and submitted via our website.  We recommend you also include a Cover Letter outlining your suitability to the role

Applications close on Friday 13th of February 2026 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@wintringham.org.au