Technical Trainer - Nationwide Roadside Services
Job No:
NWG188
Location:
Wangara
- Wangara location
- Deliver, monitor and evaluate training requirements for our new and existing Roadside Assistance Patrols
- Come work with a broad supportive and cohesive Fleet team.
Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.
About the role
Now is the time to get onboard! We are currently looking for an experienced and committed Technical Trainer to deliver, monitor and evaluate training requirements for our new and existing Roadside Assistance Patrols, ensuring they are safe and competent.
In this challenging but rewarding role, you will be required to work flexible hours to cover Patrols on shift in the morning and evening.
Based at our office in Wangara, the role involves:
- Developing effective induction and training packages in relation to operational needs and legislative requirements
- Ensuring induction and training packages are effectively delivered to all new Patrols and periodic refresher training is delivered to current Patrols where indicated by incidents and continuous improvement cases (CIC)
- Investigating and resolving complaints, incidents and CICs efficiently and accurately within an acceptable timeframe with a focus on risk mitigation, issue prevention and continuous improvement
- Ensuring records are maintained for all induction, training, and audits performed
- Producing reports as required by Management
- Issuing uniform and equipment as required
Skills & experience
To be successful in this role, you will have:
- Mechanical Qualification or Auto Electric Qualification
- Certificate IV in Assessment & Workplace Training will be highly regarded
- Customer service experience
- Proven experience in training and coaching trade qualified staff
- Strong communication skills, both verbal and written
- Strong ability to liaise with all levels of the organisation
Why work with Nationwide group
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:
- An employee assistance program
- Professional development – we’ve won awards for our investment in our people!
- Genuine opportunities for career progression – we promote internally first.
How to apply
Interested? To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check. Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
