• Employer of Choice - Australian Business Awards 
• Roadside Assistance Membership
• Insurance Discounts
• Sunshine - Location -

Who we are:
Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs. We have a workforce more than 700 representatives, including 400+ drivers who provide themselves on safety, reliability and integrity operating 24 hours a day, 365 days a year. 
About the role:
We are currently in search for are committed, dedicated, motivated, and passionate individual to be part of our sunshine Impound facility. 
The role will require coordinating the efficient and safe movement of all vehicles, plant, equipment and machinery to ensure they are accepted, stored, recorded, released and disposed of correctly in line with the relevant contractual, company and legislative requirements. You will also be responsible for coordinating with law enforcement, tow truck drivers, and vehicle owners.
Additionally, the role involves:

• Coordinate the impoundment process according to company policies and legal requirements.
• Coordinate the efficient, damage free and safe movement of all vehicles, plant and equipment and ensure they are maintained in an organised manner. 
• Ensure the Impound is kept clean, secure and safe at all times.
• Accurately and correctly record and communicate all vehicles, plant & equipment that arrive at the Sunshine Impound 
• Liaise with all customers including TTOs, Police, Councils, Authorities, members of the public and staff in a professional and courteous manner. 
• Facilitate the release of impounded vehicles to authorized individuals or entities, ensuring all necessary paperwork and payments are completed.
• Address any issues or disputes related to impounded vehicles promptly and effectively.
• Build rapport with key customers and assist with any queries or requests in line with company policies and procedures. 
• Dispose of all vehicles correctly in line with the relevant contractual, company and legislative requirements 
• Disposal of vehicles in accordance with Disposal of Uncollected Goods Act under Part 4.2 of the Australian Consumer Law and Fair-Trading Act 2012, Local Government Act 1989 - Schedule 11, Road Management Act 2004 (or most current legislation in place of this) 
• Prepare for and coordinate public auctions and maximise results for the company and customers.
• Ad hoc tasks - complete all reasonable additional task as requested by management to meet the operational requirements of the business.

Skills and Experience:

• Superior attention to detail
• Strong Customer Focus
• Critical thinking & decision making 
• Strong written & verbal communication 
• Energy, drive and passion 
• Team player, collaborative
• Excellent time management and organisation skills
• Ability to meet strict deadlines.
• Ability to multitask & prioritise. 
• Self-starter with the ability to take initiative.
• Microsoft Office
• Interpersonal skills
• Proactive
• Ability to be discrete & maintain a high level of confidentiality.
• Presents professionally.
• Ability to work well under pressure.
• Assertive
• Forklift High Risk Licence
• Heavy Vehicle Drivers Licence (desirable)

Why work with Nationwide Group
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly, and supportive team, we offer:

• An employee benefits program, which includes accommodation discounts.
• An employee assistance program
• Professional development – we’ve won awards for our investment in our people!
• Genuine opportunities for career progression – we promote internally first.

How to apply
To APPLY, please submit your resume and cover letter.
Successful candidates will be required to undergo a police check.

Nationwide Roadside Services is a smoke free workplace.

No recruitment agencies please.
Please note only shortlisted applicants will be contacted.

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