• Noble Park location
• Permanent full-time position
• ASAP Start
• Afternoon hours, with required weekend work.

 About Us.

Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs. We have a workforce more than 800 representatives, including 600+ drivers who pride themselves on safety, reliability and integrity operating 24 hours a day, 365 days a year.

About The Role

As a Customer Success Consultant, you will be responsible for always ensuring end to end delivery of the highest level of customer service. This includes overseeing all customer enquiries, quotes and job bookings.

Responsibilities:

• Maintain a professional manner in all customer interactions.
• Effectively manage a high volume of incoming phone calls.
• Efficiently address and resolve customer inquiries, provide accurate quotes, and facilitate job bookings.
• Resolve customer complaints or issues promptly and effectively.
• Meet Key Performance Indicators (KPIs)

About You:

• Prior experience in a customer service centre environment.
• Effective communication and collaboration with diverse customer profiles.
• The capability to manage multiple tasks and prioritise within a high-pressure environment.
• Sound judgment, precision, and critical thinking ability.
• Impeccable attention to detail and adept time management.

The Benefits:

• We’re passionate about the work we do and how we do it. Each day our workforce brings to life our core values of Innovation, Accountability, Care, and Teamwork. 
• Enjoy working in modern, bright workspaces with easy access from Eastlink.  We have free onsite parking, onsite café, and you’ll enjoy a touch of nature with our plant-filled office and landscaped gardens.
• We’re committed to wellbeing – with a comprehensive suite of wellbeing solutions, including an on-site gym.
• Enjoy our excellent benefits package – including, employee discount on insurance, accommodation, and discounts from our partner organisations.
• Professional development- we’ve won awards for our investment in our people.

 To Apply

• Kindly provide your resume and cover letter in either .docx or .pdf formats
• Successful candidates will be required to complete police and reference checks.
• Recruitment agencies please refrain from contacting us.