Customer Service Officer
Customer Service Officer - Inbound Call Centre Support -NO COLD CALLING-
We are currently seeking a Customer Service & Contact Centre Operator in Melbourne
·$25 - $30 per hour plus superannuation
·Insurance & accommodation discounts
Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.
We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.
About the role
This is not your average Call centre job! Our fun and friendly call centre offers a challenging and varied role where every day is different.
The environment is fast-paced and busy, and the dispatch team is dedicated to ensuring our customers receive timely service every time.
Duties and responsibilities
·Respond to inbound telephone calls
·Support customer service queries and providing updates and ETAs
·Planning and dispatching tow trucks in accordance with customer timeframes and workloads.
·Providing the highest level of customer service and communication
·Answering customer calls, service queries
Skills & Experience
The Successful candidate will have experience in Customer Service, and a passion for exceeding customer expectations.
Furthermore, you will have: Strong written and verbal communication skills.
Excellent time management skills and ability to prioritise tasks.
Ability to communicate and work well with all types of internal and external customers.
Experience in a high paced environment
Proficient/clear communication skills
Proficient with computers and the ability to quickly learn new systems
Why work with Nationwide group
·There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:
·An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
·An employee assistance program;
·Professional development – we’ve won awards for our investment in our people!
·Genuine opportunities for career progression – we promote internally first.
·Flexible working arrangements
How to apply
To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
Successful candidates will be required to undergo a police check.
Nationwide Group is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.