Support Coordinator / Recovery Coach

Two part-time roles available! Join our Burnley-based support coordination team | Hybrid work model: Two days in the office and two days community | Empower NDIS participants through goal-focused planning, service navigation, and outcome reporting. 

About One Door

One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment. Learn more about our values and mission here.

About the Role

We have two permanent part-time opportunities for community minded, resourceful and goal-driven professionals to join the support coordination team based in Burnley, Victoria. The Support Coordinator/Recovery Coach will work with consumers to support the implementation of their NDIS plan. This includes assisting the consumer to locate the services and supports that they require to meet the goals in their plan and to maintain their linkages to other services including housing, health, and education. You will also assist consumers with budgeting funds and navigating the various NDIS systems with requirement to provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.

Key Responsibilities

For further details on the key responsibilities of the role, please view the Position Description here.

• Provide Support Coordination services for our One Door NDIS consumers
• Liaise and network with service providers and stakeholders
• Understand NDIS funding and be able to negotiate services with preferred providers
• Determine budgets for support items and services
• Assist consumers to prepare for plan reviews by documenting goals achieved, solutions to problems experienced, and consider new goals
• Provide reports to the NDIA at the required timeframes (8 weeks and end of plan reports) on the outcomes and success indicators of the consumer’s plan

Your Benefits

• Transform Lives: Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
• Competitive Salary Packaging: Maximize your take-home pay by salary packaging up to $15,900.
• Fitness Passport: Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centres at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being. 
• Leave Perks: Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!

What you'll bring

• Relevant tertiary qualifications in mental health, health or welfare degree, or Cert IV in mental health and substantial years of relevant experience, or equivalent level of expertise attained through previous employment, service, and study.
• Minimum 3 years work experience in a mental health environment and a thorough understanding of recovery-oriented principles in the mental health setting.
• Ability to organise and prioritise work, while managing competing demands and tight deadlines.
• Strong local knowledge of the relevant health and welfare sectors.
• A strong capacity to work with challenging issues, at the consumer, service delivery and system level
• Demonstrate experience in building and maintaining partnerships across a broad range of sectors
• A valid Victorian Drivers licence and access to a fully insured motor vehicle

Additional Details

One Door Mental Health requires all staff to have a current Working with Children's Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

How to apply?
If you’re ready to join a values-driven organization and make a real difference, we want to hear from you! Submit your application below (scroll down) by 11pm Sunday 10^th August 2025. Applications will be assessed as they are received, so apply early!

Any questions?

If you have any questions about the role or would like further information, please contact: Kisi Williams – Support Coordination Program Manager via SCTeam@onedoor.org.au

Don't miss this opportunity to join a recognised and respected organisation that is purpose and values driven!