• Enjoy super flexible & deeply enriching work with an innovative support provider!
• Earn circa $30.75/hour + flourish in a culture of rewards and recognition!
• Join a highly skilled team and a genuinely supportive organizational culture!
• Be the Place You Want to Work!

LOCATION: SYDNEY

Provide holistic & personalized support in a safe and secure environment to empower the participants to pursue their dream life.

As part of our exponential growth, we are seeking an experienced Client Intake officer.

Your primary responsibility as Client Intake Officer is to liaise with new and prospective clients about all our services, including Support Coordination, SIL, Community Access, Domestic Assistance, and Allied Health Services. The role collaborates closely with several other internal stakeholders to ensure that our services are effectively promoted and marketed, resulting in an active referral pipeline of potential new clients. You will serve as a point of contact for prospective clients and confidently represent the organization, you will facilitate the assessment in a timely and effective manner, with an emphasis on ensuring a very friendly, informative, and memorable experience. Works closely with the team to successfully promote and expand referrals to our accommodation service, including attending expos.

What’s in it for you?

As a member of our progressive, supportive, and like-minded team, we’ll actively help you prosper! You can look forward to:

• Part-time- fixed term 6 month contract; Earn circa $30.75/hour + super;
• Flexible working hours + work/life balance;
• A culture of rewards and recognition + events
• Supervision and EAP provided upon induction + ongoing opportunities to upskill including training in medication, behaviour management, and more;
• Career growth opportunity + a positive and growth-centered working environment.

We are expanding rapidly, so there will be room for a lot of opportunities in the near future and you will be provided with a supportive and constructive environment that will position you to succeed.

Our must-haves:

Well suited to seasoned professionals pursuing further study or family, this role is super flexible! We believe holistic care comes from nourishing ourselves to provide for others - the old “you can’t pour from an empty cup”. So, the flexibility of this role pairs well with our values: innovation, integrity, resilience, and excellence. 

If that combination rings true to you, here’s what we’ll need to see:

• Experience in mental health support + proven ability to navigate relationships with culturally and linguistically diverse individuals with complex needs;
• Significant comprehension of NDIS support, systems, and respect for how it connects you to your clients, as well as the ability to efficiently and accurately provide relevant reports & proposals;
• Significant understanding of basic sales/business development principles with a strong customer-focused individual who is confident in representing the organization to a variety of audiences.
• Ability to facilitate, present and engage stakeholders;
• Highly developed verbal and written communication skills, and the ability to engage with a diverse range of internal and external stakeholders and;
• Highly developed analytical skills and a proven track record in problem solving and effective decision making

Technical assets:

• Complete COVID-19 vaccination
• Certificate IV in Community Services / Mental Health (minimum)or any relevant experience.
• Willingness to obtain the following: Working with Children Check; Police Check, First Aid Certificate, NDIS Worker Check, NDIS Worker Orientation Certificate + complete, and;
• Current, unrestricted driver’s license + own transport with a willingness to use your own vehicle if required.

Furthermore, this role involves regular liaison with affiliated services, key stakeholders, and the mental health first aid team. So a highly personable, accountable, and optimistic problem solver will succeed in this role. 

Who are we? 

Pursue Ability is an NDIS registered complex mental health service provider of Supported Independent Living (SIL) lifestyle solutions, and Community Access supports across NSW. We provide advocacy and support to participants who have been let down by other services. Our mission is to enhance the lives of our participants living with uncertainty by creating opportunities and fostering a sense of belonging and independence. We strive to empower our clients to make fulfilling decisions through our delivery of compassionate specialist services.

If Pursue sounds like a good fit for you, don't wait! Apply today.