Resident Relations Manager

Our story:

Rockpool RAC is a fully accredited, privately owned aged care organisation offering residential, respite, memory support and palliative care services in Queensland.

Our mission is to provide care and services creating an environment for residents, families and our team that is safe, secure, inclusive, contemplative, reflective and vibrant with life.

Everyone has a story, a lifetime of experiences that have shaped who they are and how they live. For us being a part of that story is a privilege.

Our brand-new 150-bed home at Songbird Oxley is due to open in March 2025, and we are excited to commence recruitment for the pivotal role of Resident Relations Manager, offered as a full-time,12-month fixed-term appointment to support the commissioning phase of our new Home. 

Rockpool – ‘rok .pu:l /

Safe, secure, inclusive, reflective, contemplative, vibrant with life, habitat.

About the role:

The Resident Relations Manager is responsible for growing and achieving occupancy targets at Rockpool Songbird Oxley. Working collaboratively with the marketing team, key community stakeholders and prospective residents and their families, the role ensures financial compliance, seamless onboarding, exceptional customer service, and optimal resident satisfaction.

Why work for Rockpool?

• A reimagined model of care
• We have fun and celebrate what makes us amazing
• You get to grow your career
• Connect to a diverse team
• Contribute to a sustainable future

About you:

You are a relationship-driven professional with a talent for connecting with people and building trust. You take pride in providing exceptional service and have a high level of attention to detail, making you a reliable and empathetic support for prospective residents and their families.

To succeed in this role, you will bring:

• A sound working knowledge of the residential aged care environment
• A thorough understanding of fees and charges applicable to residential aged care.
• You are adaptable, flexible, and responsive. 
• You are innovative, think outside of the box and work exceptionally well in a team.
• You are warm, engaging and empathetic.
• You prioritise the resident, become a trusted advisor and advocate.
• You have exceptionally strong interpersonal and communication skills and excellent attention to detail.
• You are proficient in using a CRM or admissions software and have a strong working capability in Microsoft applications.

What makes Rockpool a great place to work?

• Our people
• Values driven organisation
• Individual flexibility
• Market competitive pay
• Recognition and celebration
• Employee benefits program
• Modern and innovative facilities

Rockpool is inclusive and welcomes diversity

Rockpool recommends employees are up-to-date with their COVID vaccination (including booster), and highly recommends a current flu vaccination.  Applicants must be prepared to provide a police clearance.

Visit our website www.rockpoolrac.com to learn more about us!

Rockpool recognises Ausmed^TM Passport