Resident Support Officer
Job No:
RACOX6
Location:
Oxley
Our story:
Rockpool RAC is a fully accredited, privately owned aged care organisation offering residential, respite, memory support, and palliative care services in Queensland.
Our mission is to provide care and services that create an environment for residents, families, and our team that is safe, secure, inclusive, contemplative, reflective, and vibrant with life.
Everyone has a story, a lifetime of experiences that have shaped who they are and how they live. For us, being a part of that story is a privilege.
Rockpool – ‘rok .pu:l /
Safe, secure, inclusive, reflective, contemplative, vibrant with life, habitat.
About the role:
We are seeking an organised and detail-oriented Resident Support Officer (RSO) to join our team at the Oxley Aged Care Home, opening in March 2025. This full-time administrative role will start in February 2025 to support resident admissions and ensure seamless processes during the commissioning phase.
Key responsibilities include:
- Managing enquiries about room availability and care options.
- Coordinating pre-admission processes and scheduling meetings with stakeholders.
- Preparing and maintaining accurate admissions documentation and records.
- Providing administrative support for admissions and compliance activities.
- Collaborating with internal teams to ensure smooth resident transitions.
Why work for Rockpool?
- A reimagined model of care
- We have fun and celebrate what makes us amazing
- You get to grow your career
- Connect to a diverse team
- Contribute to a sustainable future
About you:
- Strong administrative experience in a customer-focused role, ideally in aged care or healthcare settings.
- Excellent communication and interpersonal skills to liaise confidently with residents, families, and clinical teams.
- Proven ability to coordinate multiple tasks
- Proficiency in Microsoft Office, experience with CRM systems is desirable.
- Ability to deliver exceptional customer service with empathy and professionalism.
- Experience supporting sales processes
- Knowledge of aged care funding models (desirable).
What makes Rockpool a great place to work?
- Our people
- Values-driven organisation
- Individual flexibility
- Recognition and celebration
- Employee benefits programme
- Modern and innovative facilities
Rockpool is inclusive and welcomes diversity.
Rockpool recommends employees are up-to-date with their COVID vaccination (including booster) and highly recommends a current flu vaccination. Applicants must be prepared to provide a police clearance.
Visit our website www.rockpoolrac.com to learn more about us!
Rockpool recognises Ausmed™ Passport.
Working @ Rockpool
Reimagined Model of Care
You make an impact to resident's lives everyday through an innovative model of care. Our technology enables you to do what you love most, which spending time and caring for residents. We are not afraid to step outside of the box and find innovative ways to ensure our residents get to live the life they want to.
Grow your career
The Rockpool Scholarship Program, Graduate Registered Nurse Program and on-site education team are some of the many supports available at Rockpool to help grow your career and experiences. Rockpool is a rapidly growing and dynamic organisation with a variety of career pathways available
Connect to a Diverse Team
Rockpool is proud to celebrate everyone's unique differences. You are welcomed and safe. It is diversity that drives Rockpool's curiosity and innovation to reimagine aged care.
Contribute to a Sustainable Future
Play your part in giving back to the environment and making a positive change for future generations by being part of an organisation that addresses the impact of climate change through sustainable technologies and practices.
We like to have fun and celebrate what makes us amazing!
We are passionate about our work and making a difference in the lives of our residents, but we are not all about the serious stuff! We love to play and have fun too.