Welcome to Roshana Care Group!

Roshana Care Group is a leading provider of aged care across Australia, dedicated to delivering quality care with compassion.

With our head office in Western Australia and Aged Care facilities across WA, Queensland, New South Wales, and Victoria, we have been proudly supporting older Australians for more than 20 years.

Guided by our values — Compassion, Respect, Communication, Teamwork, and Integrity — we create communities where residents and staff feel valued, supported, and empowered every day.

At Roshana Care Group, we are committed to enriching lives through genuine care and connection.  

About the Role

We are seeking a highly organised and proactive Administration Officer to join our Procurement and Maintenance Department at Head Office. This role plays a critical support function across multiple sites, ensuring smooth coordination of maintenance activities, procurement processes, supplier communications, and accurate system record-keeping.

The successful candidate will work closely with site teams, contractors, suppliers, and internal stakeholders to ensure work orders, tickets, and administrative processes are followed up in a timely and professional manner.

Key Responsibilities

Work Order & System Management

• Monitor and follow up on maintenance work orders raised through the Facility Management Interface (FMI)
• Track overdue works and coordinate with sites and contractors to ensure timely completion
• Update costs and support approval processes to enable accurate invoicing

Zendesk Ticketing Support

• Allocate and manage Zendesk tickets to relevant Procurement & Maintenance team members
• Track progress and ensure effective communication until resolution

Supplier & Contractor Coordination

• Follow up with suppliers and contractors regarding quotes, works completion, and deliveries
• Assist with onboarding new contractors, ensuring licences, insurances, and documentation are current
• Maintain contractor records and track contract expiry dates and renewals

Procurement & Logistics Support

• Coordinate delivery tracking for goods and services ordered through Head Office
• Ensure completion and delivery details are accurately recorded in relevant systems
• Provide day-to-day administrative support to the Procurement & Maintenance team

Fleet Administration

• Maintain fleet records including registration, insurance, servicing, and maintenance schedules
• Assist with coordinating vehicle servicing and ensuring compliance with fleet procedures

Key Relationships

Internal:

• Procurement & Maintenance Team
• Facility Managers and Site Staff
• Accounts & Finance Team

External:

• Suppliers and Contractors
• Service Providers

Skills & Experience

Essential:

• Previous experience in an administration, coordination, or support role (procurement, maintenance, or facilities experience preferred)
• Strong organisational and time-management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• High attention to detail and accuracy in data entry and documentation
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team

Personal Attributes

• Highly organised, proactive, and reliable
• Strong interpersonal and problem-solving skills
• Professional and adaptable in a fast-paced environment
• Committed to confidentiality and high ethical standards

Why Join Roshana Care Group?

• Competitive salary based on your experience
• Ongoing training and career development opportunities
• A supportive, respectful and inclusive workplace culture
• Employee Assistance Program (EAP) access
• Be part of an organisation that values compassion, integrity, respect, and teamwork
• Be part of a supportive and growing organisation that values teamwork and continuous improvement.
• Opportunity to contribute to essential operations that support quality care across our facilities.

Ready to Apply?

Click ‘Apply’ and upload your resume and cover letter to get started.

Due to the volume of applications, only shortlisted candidates will be contacted.

Want to learn more about who we are and what we do?
Visit us at  www.roshana.com.au