Welcome to Roshana Care Group

Roshana Pty Ltd is a privately owned provider of Aged Care, Mental Health Care and Disability Support Services. Our head office is based in WA, and we own and operate facilities in WA, QLD and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.

About the Role

The I.T Support Officer will work closely with I.T Manager and stakeholders to manage, maintain and repair I.T systems in the business.

Your responsibilities will include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

The I.T Officer will also have strong written and verbal communication skills to provide timely customer feedback to facility managers, resolve technical issues across the business and work alongside the I.T Manager to roll out new applicants and other duties and required.

Duties and Responsibilities:

• Provide first level support for end users via telephone, email, in person and using remote support tools.
• Installing and configuring computer hardware, software, systems, printers, and scanners
• Perform server and network administration tasks.
• Assist with project work as directed by the IT Manager
• Providing technical support across the company (this may be in person or over the phone)
• Travel is mandatory when it is required.

Essential Skills, Attributes and Experience

• Certification in industry certifications will be considered as a plus.
• Strong oral, written communication, and interpersonal skills
• Excellent troubleshooting skills.
• Commitment and capacity to deliver quality assistance 
• Demonstrated depth of technical understanding and knowledge of PC hardware/software in networked corporate based environments, peripherals, PC operating systems and a range of application software.

 Culture and Benefits: 

• A competitive industry salary package commensurate with skills and experience.
• Long term career development opportunities
• On the job training and development opportunities available
• Access to Roshana Care Group Employee Assistance Program
• Roshana Care Group respects and embraces diverse perspective, experience, and traditions
• Roshana care Group values each employee’s contribution towards achieving its business objectives
• Our culture of compassion, respect, communication, teamwork and integrity not only supports the development of staff, but also ensures the wellbeing of all employees

How To Apply?

You can submit your application by clicking on ‘Apply’ (Please attach an updated resume and a cover letter).  

Please note, due to the high volume of applicants only successful applicants will be contacted.

Want to know more about Roshana Care Group? Head to our website https://www.roshana.com.au