Welcome to Roshana Care Group

Roshana Pty Ltd is a privately owned provider of Aged Care, Mental Health Care, and Disability Support Services. Our head office is based in WA, and we own and operate facilities in WA, QLD, and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.

About the Role

The Purpose of the role of the Quality and Compliance Officer - Mental Health & NDIS is to provide support for the safety and quality aspects of the Mental Health Services at Roshana Care Group. This includes taking responsibility for providing expert advice on clinical governance systems and databases, coordinating clinical governance compliance and routine reporting processes, as well as engaging in policy review and development, data monitoring, and analysis across all facilities to ensure the objectives of safety and quality are achieved.

Key Responsibilities:

• Clinical Risk and Quality Improvement Support/Coordination:
  • Developing and maintaining a Clinical incident analysis process using relevant information management programs.
  • Facilitating ongoing coordination of the Standards and Services, including developing action plans.
  • Providing education and support to staff in the use of clinical incident and adverse event systems, analysis tools, and other Safety and Quality Health Systems.
  • Ensuring clinical incident data entry and coding standards are met and complied with in Mental Health across all facilities.
  • Assisting senior Mental Health staff to investigate and analyze policy issues associated with incidents and adverse events.
  • Providing education and support for Quality and Compliance improvement reporting processes and meeting Accreditation standards.
  • Coordinating the compliance and routine reporting processes for the Chief Psychiatrist, Mental Health Advocacy Service, Mental Health Commission, and other external and internal stakeholders.
  • Adopting a risk management approach to the mental health program by identifying key risks within Safety and Quality.
  • Developing, reviewing, and implementing relevant policies and procedures to meet the quality framework and accreditation requirements, improving processes and outcomes where possible.

Information, Communication, and Project Support

• Ensuring appropriate education, marketing, and communication.
• Assisting with the planning, development, implementation, and evaluation of education programs.
• Participating on relevant committees or project reference/control groups.
• Providing reports and updates as required, including preparing briefing notes and responses related to the mental health services at Roshana Care Group.
• Maintaining sound documentation and records, including developing required information systems to support program objectives.

Other

• Performing other duties as directed.

 Skills, Attributes, and Experience

Essential

• Demonstrated Experience: Proven track record in quality improvement, clinical performance monitoring, and reporting within the mental health sector.
• Organisational Skills: Well-developed organizational skills, including the ability to manage, plan, and prioritize project activity and program support with minimal direction using project systems and tools.
• Research and Analysis: Demonstrated experience in research, analysis, and reporting.
• Consultation and Negotiation Skills: Well-developed consultation, facilitation, and negotiation skills, including the ability to establish and maintain effective relationships at all levels to achieve outcomes.
• Policy Skills: Demonstrated well-developed policy writing, development, review, and implementation skills.
• Regulatory Knowledge: Demonstrated knowledge of the National Safety & Quality Health Service Standards, National Standards for Mental Health Services, and other Standards applicable.

Culture and Benefits:

• A competitive industry salary package commensurate with skills and experience.
• Long-term career development opportunities.
• On-the-job training and development opportunities available.
• Access to Roshana Care Group Employee Assistance Program.
• Roshana Care Group respects and embraces diverse perspectives, experiences, and traditions.
• Roshana Care Group values each employee’s contribution towards achieving its business objectives.
• Our culture of compassion, respect, communication, teamwork, and integrity not only supports the development of staff but also ensures the well-being of all employees.

How To Apply?

You can submit your application by clicking on ‘Apply’ (Please attach an updated resume and a cover letter).  

Please note, only successful applicants will be contacted.

Want to know more about Roshana Care Group? Head to our website https://www.roshana.com.au