Welcome to Roshana Care Group

Roshana Pty Ltd is a privately owned provider of Aged Care, Home Care, Mental Health Care and Disability Support Services. Our head office is based in WA, and we own and operate facilities in WA, VIC, QLD and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.
Following an excellent past year of growth and exciting expansions, Roshana Care Group is looking to continue with numerous upcoming new projects. Working at Roshana Care Group goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger.

About the Role:

We are currently seeking an experienced Client Engagement Coordinator (Admissions Officer ) to join our friendly team at Roshana Care Group . Your warm, understanding, and professional nature will be instrumental in supporting the individual journey and smooth transition into Aged Care. This role is based at our Head Office in Burswood, offering additional opportunities to travel to our metro Perth homes to provide expertise and guidance.

Duties & Responsibilities:

• Responding to admissions enquiries, providing an outstanding customer experience
• Scheduling tours with prospective residents and family members
• Providing information on individualised care services
• Providing financial billing, Services Australia information and Resident Agreement overviews
• Building relationships with referral agencies including social workers and promote Roshana Care Group

What we are looking for:

• Previous experience in Aged Care or Admissions Management (desirable)
• A warm and understanding person with a passion for making a difference
• Knowledge of Aged Care services
• Excellent communication skills and telephone demeaner
• Strong financial acumen, with the ability to understand/explain funding

Culture and Benefits:

• A competitive industry salary package commensurate with skills and experience.
• Long term career development opportunities.
• On the job training and development opportunities available.
• Access to Roshana Care Group Employee Assistance Program.
• Roshana Care Group respects and embraces diverse perspective, experience, and traditions.
• Roshana Care Group values each employee’s contribution towards achieving its business objectives.

How To Apply?

You can submit your application by clicking on ‘Apply’ (Please attach an updated resume and a cover letter).

Please note, due to the high volume of applications, only successful applicants will be contacted.

Want to know more about Roshana Care Group? Head to our website https://www.roshana.com.au  

Please do not hesitate to contact Mehtab Singh, Chief Operations & Strategic Manager at Mehtab.Singh@roshana.com.au or 08 9279 9888 should you like to discuss this role further.