Welcome to Roshana Care Group

Roshana Pty Ltd is a privately owned provider of Aged Care, Home Care, Mental Health Care and Disability Support Services. Our head office is based in WA, and we own and operate facilities in WA, QLD, VIC and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.

About the Role

The NDIS Manager is responsible for running the NDIS team for Roshana Care Group in the Perth Region. The NDIS Manager will create partnerships with relevant parties in the Perth Region to build a portfolio of clients and grow our team of support staff to provide the support required for these packages. The NDIS Manager will oversee the care plans and requirements of the client and ensure that staff are providing care in line with this plan. The NDIS Manager will be responsible for ensuring the rostering of staff is provided in line with plan agreements and for overseeing the running of the site office.

Additionally, the NDIS Manager should oversee proceedings of the services and provide feedback to the CEO and Finance Officer.

Duties and Responsibilities:

 Values Based Practice

• Acts consistently in accordance with the Roshana Group Values and Key Principles – challenges practice inconsistent with these values and uses values as a basis for managing relationships and decision making.

Partnerships and Agreements

• Links Roshana NDIS participants to a ‘greater community’ that actively promotes the inclusion of any professional group to work with Roshana NDIS Services toward the provision of ‘best-practice’ outcomes that serve Consumers, Carers and related users.
• Builds strong partnerships with mainstream supports and other NDIS registered and non-NDIS Registered service providers

NDIS Business Development

• Network within the Perth Community to grow the business.
• Work with the broader Roshana team to market the NDIS business in the Great Southern.
• Create service agreements with clients and recruit to support these agreements.

Leadership and Management

• Provide line management, supervision and development of staff
• Support strategic objectives through the delivery of comprehensive services in provision of NDIS Services.
• Resolve complaints where required and implement the learning.
• Contribute to the constant improvement and risk management of Roshana Group services.
• Manage and respond to critical incidents and notifiable incidents.
• Provide input into development of programs as required.
• Promote Roshana Group as an employer of choice within a safe working environment.

Participants, Families and Services

Work with participants and families:

• Promote prevention, restoration and connection to create life skills and enable achieving goals
• Provide a model of Recovery that is individualized, trauma informed, family inclusive, person centered and (potentially) individual funding.
• Promote holistic services that focus on total wellbeing, including physical health
• Attend NDIS package review meetings and assist clients to prepare for this.
• Communicate with the participant’s support coordinator and plan manager regularly, to streamline the services.
• Psychosocial recovery coaching
• Management of SIL (Supported Independent Living) accommodation
• Engage with NDIA staff and LAC’s.

Documentation

• Ensure that participant related entries into respective participant’s ‘shift notes’ in the Nightingale System
• Ensure that shift notes (along with participant’s input, where possible) are completed at the end of every shift
• Provide a weekly report to the Finance Officer
• Maintain Quality, Risk and Incident registers

Occupational Health & Safety

• Ensure the work environment is safe and healthy and complies with all OSH requirements.
• Take a shared responsibility to ensure the safety and well-being of themselves and others within the workplace.
• Work in a safe manner while exercising due care and caution.
• Report any unsafe practices or equipment
• Wear/use all protective equipment provided and as instructed.
• Address breaches of OS&H policies with the individuals concerned, whether they are participants, family, Carers or other staff members

Other

• Report to NDIS Commission
• Schedule and participate in meetings and actions as required
• Actively contribute to the continuous quality improvement of the organisation.
• Meet set KPIs in line with NDIS Manager position
• Maintain own professional development.
• Other duties as directed

All Staff are to be aware of and work in a manner that is compliant with:

• NDIS Code of Conduct
• NDIS Act 2013 and Regulations
• Residents Charter of Rights and Responsibilities
• Work Health and Safety legislation
• All Roshana Group’s policies and practices.

Skills, Attributes and Experience:

Essential

• Experience in Business Development
• Ability to build, motivate and manage teams
• Current Australian Driver’s License
• Current NDIS Worker Screening Check
• Current First Aid Certificate
• Ability to develop ethical work practices including an understanding of appropriate personal boundaries.
• Ability to work within a multidisciplinary team environment, promoting wellbeing and holistic health services
• Demonstrated high level written and verbal communication skills
• Demonstrated understanding of the person-centered approach

Desirable

• Cert IV in Mental Health, Disability Services, Community Services or Equivalent
• An understanding of contemporary NDIS Support Provisions.
• Demonstrated proficiency in the use of a basic IT applications.

How To Apply?

You can submit your application by clicking on ‘Apply’ (Please attach an updated resume and a cover letter).  

Please note, due to the high volume of applications, only successful applicants will be contacted

Want to know more about Roshana Care Group? Head to our website https://www.roshana.com.au