Client Services Specialist

About The Company

Our client, Green Leaf Solutions, are a forward-thinking organisation, operating in the evolving field of healthcare services with a focus on patient care and innovative solutions. Their team is driven by a shared passion for improving lives and supporting one another and they foster a collaborative and inclusive environment, where teamwork is key to overcoming challenges and achieving goals. 

Green Leaf Solutions proudly operates the Cannabis Clinic (www.cannabisclinic.co.nz) and Florx Health (www.florx.co.nz) and Lake Road Pharmacy. In the last 4 years, they've grown rapidly and already helped over 35,000 Kiwis improve their quality of life. They now have multiple roles available within their client services team to ensure they can continue to connect with clients, provide valuable support, and make a real difference.

About The Opportunity

The primary purpose of this role is to facilitate meaningful, client-centered conversations that encourage the scheduling of
consultations and re-engagement for follow-up appointments.

Some of your responsibilities will include:

• Initiate proactive outreach by making outbound calls to prospective clients who have expressed interest in the services
• Re-engage past clients by reaching out to those who have been inactive, inviting them to schedule consultations or follow-up appointments
• Drive appointment scheduling through persuasive communication, encouraging potential clients to book consultations or further meetings
• Adapt to a high-volume, fast-paced phone environment, making concise and efficient calls while maintaining professionalism
• Accurately document client interactions and update client information in the system
• Report regularly on performance metrics (KPIs), providing updates to the manager on progress and outcomes
• Ensure confidentiality and compliance are consistently maintained in all client communications and data handling

About You

The successful candidate will have:

• Previous experience in a similar customer service or client care role
• Proven track record in sales, with the ability to meet and exceed performance targets and KPIs
• Strong verbal communication skills with the ability to build rapport and engage effectively with a diverse range of clients
• Proficient in typing, navigating computer systems, and experience in phone systems/software (Intercom or Aircall experience is desirable)
• A genuine interest in medicinal cannabis and its potential benefits, with a willingness to learn more about the industry and its offerings

You will also have:

• An empathetic and patient demeanour even under pressure 
• The ability to handle high-pressure situations calmly and professionally
• Excellent organisational abilities and stong attention to detail 
• A positive and upbeat tone whilst making short, impactful calls 

What's in it for You?

• Growing Business Fostering a Culture of Collaboration
• Pioneers, Innovators & Change-Makers in the Industry
• Fast-Paced Environment | Constant Evolution & Improvement
• Part Time with Work-Life Balance | Remote / WFH Role 
• Initial 12 Month Contract | Monday-To-Friday | 4pm–8pm
• Dynamic & Technology Driven Work Environment
• Innovative Team Aiming to Reshape the Healthcare Industry
• Opportunities Available for Training & Development 
• Immediate Start Considered for the Right Candidate 

Apply today and don't miss out on starting this opportunity as soon as possible!