Customer Service Representative
Job No:
RS284050
Location:
Brendale
- Earn $60,000 - $80,000 + Super | Negotiable On Experience
- Family-Owned Business | 30+ Years Of Luxury Tiny & Modular Homes Expertise
- Full Time Role in Brendale | Friendly & Supportive Team
About The Company
Our client is dedicated to making the modular and tiny home building journey memorable for their customers. As a family-owned and operated business since 1990, they pride themselves on offering fully customisable designs and an all-inclusive approach to home building. Their reputation for integrity and exceptional service is paramount, ensuring that every customer receives the time, respect, and attention they deserve. Due to the growth within the modular and tiny home marketing our client is expanding rapidly and looking to grow their team.
About The Opportunity
As a Customer Service Representative, your responsibilities will include:
- Serving as the primary point of contact for client inquiries through phone, email, and in-person interactions
- Providing timely and professional responses to questions, concerns, and service requests
- Assisting clients in understanding the modular home building process, including design options, timelines, and construction phases
- Scheduling and coordinating client meetings, site visits, and post-installation follow-ups
- Tracking project progress, preparing and distributing status reports, and proactively communicating updates or changes in schedule to clients
- Maintaining accurate records of client interactions and project details in the company’s CRM system
About You
The successful candidate will have:
- 12+ months of customer service experience
- Experience in the construction, manufacturing, or home building industry (desirable)
- HSC or equivalent with any relevant further education beneficial
- Familiarity with CRM software, specifically HubSpot and proficiency in MS Office Suite
- Excellent verbal and written communication skills
You will also have:
- A friendly, approachable, and solutions-oriented demeanour
- The ability to manage tasks effectively and prioritise to meet deadlines
- Strong problem-solving abilities coupled with attention to detail
- The capacity to work collaboratively with various teams and manage multiple tasks
What's in it for You?
- Modular Home Industry Leader With 30+ Years Of Luxury Custom Home Expertise
- Supportive Team-Focused Environment Where Your Voice Matters
- Grow Your Career With Training & Development Opportunities
- Join a Family Run Business with a Great Reputation in the Industry
- Work in a Friendly Team with a Great Culture including Monthly BBQs
- Full-Time Office Based Role in Brendale | Immediate Start
Apply today and don't miss out on starting this opportunity as soon as possible!
