Digital Customer Support Representative

About The Company

Our client is the world’s largest supplier of solutions and services to the global aquaculture industry. With over 40 years of experience, they are driven by a passion for sustainability in aquaculture. By leveraging cutting-edge digital solutions and artificial intelligence, they optimise feeding practices to enhance the efficiency and profitability of fish farming operations worldwide.

About The Opportunity

Our client is looking for a proactive and customer-focused individual to join them as a Digital Customer Support Representative. In this role, you'll:

• Build strong, long-term relationships with clients and gather feedback for product improvement
• Provide top-tier support via phone, email, and chat, assisting with setup and troubleshooting
• Deliver training sessions and create educational materials to enhance customer experience
• Travel across Australia and New Zealand to offer on-site support and training
• Upsell new features and upgrades to maximise customer satisfaction

About You

The successful candidate will have:

• Qualification in aquaculture, marine biology, or a related field
• Previous Customer Support experience (ideally in aquaculture or tech sectors)
• Strong communication, presentation, and problem-solving skills
• Organisational skills and ability to analyse customer feedback
• Ability to create and deliver data-driven presentations
• Willingness to travel frequently for customer visits

What's in it for You?

• Make A Meaningful Impact On Sustainable Food Production
• Company Vehicle Or Travel Allowance Provided As Needed
• Career Growth With Opportunities To Develop And Advance Your Skills
• Thrive In A Dynamic, Collaborative Environment That Fosters Innovation
• Work With Innovative AI Technology In The Cutting-Edge Aquaculture Industry
• Enjoy Annual Social Events, Including A Christmas Party And Family Gatherings
• Travel Opportunities Across Australia And New Zealand To Engage With Customers

Apply today and don't miss out on starting this exciting opportunity as soon as possible!