Senior Client Success Administrator
Job No:
RS286002
Location:
Eltham
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EARN $55,000 – $70,000 + Super | Full Time Negotiable Based On Experience
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Join a Dynamic Team Who Empowers Businesses & Efficiencies in Eltham
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Small, Supportive Team With Growth, Training & Career Opportunities
About The Company
Our client is a committed team focused on empowering businesses to reach their full potential. They specialise in aligning with trade and service businesses to review and enhance day-to-day operations. By implementing innovative cloud-based software solutions, they ensure smooth operational workflows while providing essential services such as virtual reception, administration, marketing, and business support. Their proactive approach significantly boosts productivity, enabling clients to deliver exceptional customer service.
About The Opportunity
Some of your responsibilities will include:
- Partner with clients to provide end-to-end administrative support
- Build, nurture, and sustain strong client relationships
- Coordinate and oversee the onboarding of new clients, ensuring a seamless transition to the admin team
- Oversee job scheduling, data entry of purchase orders, quote and invoice processing, and follow-ups
- Follow, refine, and create business checklists and procedures to optimise processes
- Manage reception services including inbound and outbound calls
About You
The successful candidate will have:
- Experience in job scheduling, diary management or writing business systems and procedures
- Expertise in client onboarding, job scheduling, and general administrative processes
- Strong attention to detail, organisational skills, and the ability to manage multiple tasks effectively
- Advanced proficiency in Microsoft Office, ServiceM8, SimPro or similar job management software
- A proactive, solutions-driven mindset with a knack for adapting to change
What's in it for You?
- Future Career Opportunities & Growth
- Full Training, Onboarding & Development
- Casual Work Environment with Casual Fridays
- Growing Team With Long-Term Employment
- 4 Legged Friend Rottweiler in Office Everyday
- Free Onsite Parking | Close to Cafes, Shops
- Full Time Office Based Role | 9am - 5pm
- Non Smoking Environment
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