Credit & Broker Operations Manager
Job No:
RS291602
Location:
Rozelle
- EARN $110,000 - $130,000 pa + Super + Performance Based Bonuses
- Take Ownership of Day-to-Day Operations & Team Performance
- Be the Right Hand to the Director | Drive Structure & Clarity
- Join a Team Recognised in the Top 100 Mortgage Brokers in AU
- Small Team of 4 with a Huge Pipeline Entering the Next Period of Growth
About The Company
Our client is a high-performing, customer-focused finance group based in Rozelle. Known for simplifying the loan process and removing complexity for clients, they work closely with strategic partners to streamline every purchasing or refinancing journey. With a culture grounded in integrity, collaboration, and care, they offer personalised solutions and trusted expertise at every stage of the lending process.
About The Opportunity
As the Director’s right hand, you’ll oversee the rhythm of daily operations, staff leadership, and deal flow, ensuring the business runs at its best. But this role is about more than management. With the company poised for its next exciting stage of growth, you’ll support the Director’s vision with your entrepreneurial drive, helping turn strategy into impact and ambition into achievement.
Your responsibilities will include:
- Leading day-to-day operations, workflow, and team performance
- Managing staff meetings, training, and performance reviews
- Running the WIP and ensuring tasks are delivered on time and to standard
- Sitting in on client meetings, taking notes, and ensuring follow-through
- Overseeing loan packaging and stepping in when deals require structuring support
- Managing lender relationships, scenarios, and pricing negotiations
- Keep Apply Online and Mercury software up to date and compliance watertight
- Overseeing commissions, credit reports, alerts, and follow-ups
- Project managing discharges, post-settlement care, and team workflow
- Supporting customer contact for pre-approvals, arrears, and retention
About You
The successful candidate will have:
- Extensive experience in the mortgage broking environment
- Experience in all aspects of the loan process, from application to settlement
- Previous people and operational management skills or a willingness to step up
- The ability to manage workflow, pipelines, and project deadlines
- Experience with software such as Mercury, Apply Online, etc.
- High-level communication and relationship-building skills
- Strong problem-solving ability to keep deals moving and clear bottlenecks
- A hands-on, proactive approach with a focus on structure and results
What's in it for You?
- Step Into a 2IC Leadership Role with Autonomy & Impact
- Work Closely with an Experienced Director & Industry Leader
- Drive Structure & Clarity for a Growing Financial Services Business
- Varied Role Covering Operations, People, and Deal Strategy
- Career Growth Opportunity with Long-Term Stability
- Join an Award-Winning Brokerage with National Recognition
- Enjoy a Supportive and Dynamic Team Culture Every Day
- Convenient Rozelle Location | Small Team of 4
- Immediate Start Considered for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!
