Customer Service Representative
Job No:
RS293692
Location:
Melbourne
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EARN $70,000 pa + Super + Annual Performance Bonus
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Join a Reputable, National Transport Company Based in Balwyn
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Perfect for Transport Professionals | Free Friday Lunches | Career Growth
What’s In It For You?
- Career Development – Access Structured Training And Ongoing Professional Support To Help You Grow And Succeed
- Dynamic Work Environment – Be Stimulated By A Wide Range Of Responsibilities And A Fast-Paced Daily Workflow
- Team Culture – Join A Stable, Long-Standing Team That Values Collaboration, Professionalism, And Camaraderie
- Prime Location – Work From A Convenient Balwyn Office, Close To Shops And Cafés, With Free Onsite Parking
- Weekly Perks – Enjoy Complimentary Friday Lunches And A Vibrant, Social Workplace Culture
- Attractive Compensation – Earn $70,000 Per Annum + Super + Annual Performance Bonus
- Modern Facilities – Operate In A Newly Renovated, Well-Equipped Office Environment
About The Company
Our client is a leading provider of transport and freight services across Australia. With a strong focus on operational efficiency and client satisfaction, they are known for their professional team and outstanding logistics capabilities. Their Balwyn office is a hub of collaboration and reliability, where long-standing team members enjoy both stability and ongoing development.
About The Opportunity
This full-time, in-office role is designed for a customer-oriented professional with transport or logistics experience. You'll be an essential point of contact for clients and partners, delivering high-level service and coordination across multiple communication channels.
Reporting to the Operations Manager, your key responsibilities will include:
- Troubleshooting and resolving delivery issues with a solution-first mindset
- Maintaining accurate delivery data using Excel and Google Sheets
- Liaising effectively with internal teams and external stakeholders
- Managing customer and partner enquiries via phone and email
- Preparing detailed freight quotes and pricing documentation
- Coordinating delivery follow-ups and freight status updates
About You
To be successful in this role, you will bring:
- Prior experience in the transport sector, or exposure through roles such as carrier liaison, broker, or despatch
- High-level computer literacy, especially with Excel and Google Sheets
- A team-oriented mindset and commitment to quality customer service
- A proactive attitude and ability to thrive in a fast-paced environment
- Accuracy in working with numbers and freight costings
- Strong communication skills, both written and verbal
Apply today and take the next step in your transport career with a company that values its people and invests in their growth.
