Software Customer Support
Job No:
RS294421
Location:
Adelaide
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EARN $55,000 – $65,000 + Super | Negotiable Based on Experience
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Join a Leading Australian Software Company in Transport & Logistics
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Flexible Work Environment | Career Progression in a Supportive Team
About The Company
Our client is a well-established, Adelaide-based software provider delivering innovative transport, warehousing, and logistics solutions to clients across Australia and New Zealand. Committed to excellence and client satisfaction, they are known for their supportive culture, collaborative environment, and drive for continuous improvement.
About The Opportunity
A fantastic opportunity exists for a proactive and customer-focused Software Customer Support professional to join the team. In this full-time role, you will be the first point of contact for clients, delivering outstanding service while helping users maximise the value of their software.
Reporting to the Support Team Leader, your responsibilities will include:
- Providing high-level support to clients via phone, email, and ticketing systems
- Troubleshooting and resolving software-related issues efficiently
- Building and maintaining strong relationships with end users
- Assisting clients in optimising their use of the software
- Managing support tickets and updates through platforms such as JIRA
- Identifying and escalating critical issues appropriately
About You
The ideal candidate will have an understanding of the transport and logistics industry:
- Previous experience in customer or IT support
- Familiarity with SQL and Atlassian tools (e.g., JIRA)
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Strong interpersonal and relationship-building skills
What's in it for You?
- Full-Time Role with Flexible Working Arrangements
- Opportunity to Step Into a Leadership Pathway
- Join a Friendly & Dynamic Team Environment
- Work with a Market-Leading Product in Transport & Logistics
- A Company That Values Innovation & Employee Growth
- Professional Growth & Development Through Mentoring
- Convenient Location Close to Public Transport Options
- Collaborative & Supportive Team Environment
- Non-Compulsory Social Club for Staff Engagement
- Enjoy Regular Staff BBQs & Informal Gatherings
- Immediate Start Available for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!
