Service Advisor

About The Company

Our client is a premier automotive service provider dedicated to offering exceptional customer service and operational excellence. Their state-of-the-art workshop is designed for efficiency, equipped with advanced digital systems and a talented team of technicians. Here, they cultivate a supportive work environment led by experienced leaders who empower their staff to excel.

About The Opportunity

Our client is seeking a Service Advisor who is ready to take charge in this pivotal role. The candidate will be the face of the service department, responsible for managing customer interactions and driving performance metrics. Key responsibilities will include:

• Owning every customer interaction, face-to-face and over the phone, with confidence and professionalism
• Quoting, selling, and closing work by clearly communicating value and effectively handling objections
• Consistently meeting KPIs related to gross profit, total sales, and customer satisfaction
• Tracking every job from booking to completion, ensuring all details are attended to
• Ensuring timely ordering of parts to guarantee job readiness, ensuring no delays 
• Maintaining an organised schedule that fosters efficiency and smooth operations
• Following up on outstanding work to convert missed opportunities into revenue
• Coordinating jobs to maximise technician productivity and eliminate downtime

About The Candidate

The ideal candidate will possess:

• Proven experience as a Service Advisor
• An automotive background is preferred
• A strong sales ability supported by a successful track record
• An acute attention to detail and a commitment to follow-through
• An ownership mindset, demonstrating initiative and accountability

Additionally, the successful candidate will have:

• A proactive approach to problem-solving and ensuring all tasks are completed
• A passion for driving results and contributing to the overall success of the business
• The ability to thrive in a fast-paced environment, maintaining composure under pressure

What's in it for You?

• Competitive Salary: $80k–$120k Negotiable Based On Experience
• Performance Bonuses: Tied To Gross Profit, Total Sales, And Customer Feedback
• Organised Environment: Thrive In A Clean, Structured Workshop With Efficient Digital Systems In Place
• Empowered Leadership: Experience True Leadership Without Micromanagement, Allowing You To Shine
• Supportive Work Culture: Enjoy Weekly Coffee Van Visits, Monthly Team Lunches, And Engaging Quarterly Team-building Activities

Is your experience aligned with the requirements outlined? Are you passionate about delivering exceptional customer service while driving sales? Do you have a strong track record in the automotive industry? Are you ready to take ownership of the front counter and make a real impact? If you answered yes to these questions, apply today and don’t miss out on this exciting opportunity!