Technical Account Manager

About The Company

Our client is an Australian technology company delivering an innovative RegTech platform purpose-built for the gaming and hospitality industry. Their end-to-end compliance solution simplifies AML/CTF obligations through identity verification, transaction monitoring, payout management, and regulatory reporting, helping venues remain compliant while improving operational efficiency.

With a strong focus on innovation, customer success, and regulatory excellence, the business is experiencing significant growth and is committed to supporting clubs, pubs, and casinos across Australia with industry-leading technology solutions.

About The Opportunity

The primary purpose of this position is to manage key customer relationships while providing technical expertise and strategic guidance to ensure successful implementation, adoption, and ongoing optimisation of the company's compliance platform.

Some of your responsibilities will include:

• Acting as the primary technical point of contact for assigned customer accounts
• Building and maintaining long-term relationships with venue operators and key stakeholders
• Leading customer onboarding, implementation, and technical enablement activities
• Providing technical advice and best-practice recommendations to maximise platform performance
• Supporting and gathering feedback from customers with system configuration, integrations and upgrades
• Collaborating with Product, Implementation, and Support teams to deliver successful customer outcomes
• Conducting technical demonstrations, workshops, and proof-of-concept presentations

About You

The successful candidate will have:

• Minimum 5 years' experience within the gaming, hospitality, or RegTech industries
• Strong technical account management or customer success experience
• Excellent stakeholder management and relationship-building skills
• Outstanding written, verbal, and presentation skills
• Ability to confidently engage with senior leaders and executive stakeholders
• Strong organisational skills with the ability to work autonomously
• Collaborative approach with internal cross-functional teams

What's in it for You?

• Laptop & Mobile Phone Provided
• Join A Fast-Growing Australian Tech Business
• Work With An Innovative RegTech Platform
• Build Relationships Across Major Venues
• Long-Term Career Growth Opportunities
• Collaborative & Supportive Team Culture
• Exposure To Industry-Leading Technology
• Opportunity To Influence Product Development
• Play A Key Role In Customer Success

Apply today and don't miss out on starting this opportunity as soon as possible!