Waste Management Administration and Customer Service

Job No: SC202103409
Location: Singleton


We are looking for a passionate and hardworking Administration and Customer Service officer to join our Waste and Circular Economy team at Singleton Council. In this role, you’ll make a real impact on the everyday lives of people within our community by achieving important outcomes for Singleton to grow and flourish.


Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community. Here at Council, we offer a wide range of services to our community, supporting our vision to be vibrant, progressive, connected, sustainable and resilient. 


The Administration and Customer Service Officer is responsible for delivering high level administration and project support across the Waste & Circular Economy business unit. The role undertakes a range of functions to support the timely delivery of outcomes for Waste & Circular Economy delivering environmental and waste services to the Singleton community.

The role will require a flexible and adaptable mindset, strong organisation, planning, communication, data entry and writing skills and an ability to work with the utmost focus on customer service delivery.

Key responsibilities include:

  • Provide accurate and timely administrative support to the Waste & Circular Economy business unit to deliver on external and internal customer expectations.
  • Provide accurate and timely customer support including taking phone and written enquiries, conducting research, raising customer requests for other staff/business units and providing responses.
  • Review and process applications, requests, rebates etc by external customers.
  • Maintain and update specialist internal and external IT systems and databases within business unit ensuring that information is readily available for the business unit including but not exclusive to: data entry, data validation, data analysis and production of reports.
  • Manage the logistics for meetings and events: book venues, organise catering, prepare agendas, collate and distribute papers, record attendance and assist with presentation of documents.


  • Cert IV in Business Administration or similar and/or an equivalent combination of relevant skills, knowledge and experience.
  • Extensive experience in providing high-level administrative support and assistance to multiple stakeholders.
  • Strong customer service focus with proven capability to deliver high quality service to internal and external stakeholders.
  • Superior interpersonal skills with the ability to work collaboratively in a team environment and respond positively to a wide range of individuals in a professional and courteous manner.
  • Proven ability to prioritise and complete multiple tasks requiring high levels of attention to detail, accuracy and confidentiality in a high-volume work environment with competing deadlines.

Singleton Council is committed to ensuring we provide a safe place of work for our staff and visitors and require all employees to be fully vaccinated against SARS-CoV-2 in accordance with Singleton Council's COVIDsafe Workplace Protocol.

This position is offered on a permanent, fulltime basis working 35 hours per week. There are a range of flexible working arrangements available with this position.

Remuneration for this position is based on 7 of the salary system which equates to a base salary between $57,972.72 - $65,211.64 per annum plus superannuation.


At Singleton Council, we are a dynamic, multi-skilled, diverse group of people who share the same passion — to deliver outstanding services and outcomes to our community. We value difference and the creativity it generates towards our productive workforce.

Working for Singleton Council you will join an Engaged, Safe, Sustainable and Performing workforce who, together, we exist to make a difference for our community. To make smart, sustainable decisions, and to go above and beyond so that our community continues to be loved locally and recognised nationally. If you are looking for a challenging and strategically focused career which delivers tangible results for the community all whilst working in a flexible, contemporary environment, join us on our journey to be the best council in Australia.     

  • Be community-first: You’ll create or support important community outcomes and will be fulfilled by the impact you have on everyday lives.
  • Help drive change, step by step: You’ll help improve what we deliver and how we deliver it. You’ll challenge us to move forward, combining hard work and drive with professionalism and staying power.
  • Learn and grow: You’ll develop your skills and reach new heights through the diversity of what we do and through a range of ongoing training opportunities.
  • Join a supportive, family-friendly organisation: Commit to our journey to achieve the best outcomes for our community and we will support you to find the right balance between work and life.
  • Join a employer of choice organisation: You'll be a part of an organisation that has innovative programs targeting staff wellbeing, recognition and inclusion as well as fostering a culture of collective leadership that has seen our organisation recognised as an Employer of Choice from the Human Resources Director (HRD) Australia.


If you are interested in joining our journey to become the best council in Australia, apply today to develop your skills, reach new heights and make a real impact.

For further information regarding this role please see the position description and information for intending applicants, or contact Aaron Malloy, Manager Waste and Circular Economy on 0422 651 709.

To be eligible for this role you MUST have the Right to Work in Australia.


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