Customer Service Officer

At Singleton Council, our employee promise is simple: ADD VALUE. BE VALUED. 
 
As an employee of Singleton Council, you will join an engaged, safe, sustainable and performing (ESSP) workforce who work collectively to create community. 

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community.

Here at Council, we offer a wide range of services, supporting our community vision to be vibrant, progressive, connected, sustainable and resilient.

We’re committed to providing an environment where everyone has the opportunity to contribute their unique skills and expertise to make a meaningful impact, while also recognising and appreciating your valuable contributions and ensuring you feel valued, supported, and empowered to thrive.

ADD VALUE - THE ROLE

We are looking for an enthusiastic Customer Service Officer to engage with and meet the requirements of customers and tourists both from Council’s Administration Centre and our Visitor Information Centre.

To be successful in this role you must have:

• Demonstrated ability to deliver a positive customer experience with a can-do attitude and an eye for detail. 
• A passion for delivering projects and programs to enhance visitor / tourism experiences throughout Singleton.
• Be an integral part of our dynamic Customer Service Team and contribute to relationship building with local tourism operators and community members.
• Demonstrated ability to effectively utilise a number of computer application programs such as the Microsoft Office Suite of Applications and corporate system databases.
• Excellent communication skills and a strong work ethic.
• Exceptional organisation and time management skills and an ability to work well under pressure.

Previous experience in Local Government or a relevant qualification in customer service or a related field would be an advantage.

This full-time position working 35 hours per week is offered on a temporary basis for a period of 12 months on a 7-day rotating dayshift roster.

Remuneration package for this position is based on Grade 7 of Council's Salary System Protocol which equates to a base salary of $63,955 - $71,941 per annum plus 11.5% superannuation.

BE VALUED - THE REWARD

Your wellbeing benefits include:   

• Swell Program (Safe + Well at Singleton Council)
• Health + Wellbeing Leave
• Fitness Passport
• Employee Assistance Program (EAP)
• Flu Vaccinations + Skin Checks 

Your flexible work benefits may include:

• Rostered Day Off
• 9-day fortnight

Your leave benefits include:     

• Concessional Leave between Christmas and New Year
• Annual Leave
• Sick + Carer’s Leave
• Long Service Leave after 5 years
• Purchase of Additional Annual Leave
• Parental Leave
• Domestic + Family Violence Leave

Your development benefits include:   

• Training Courses + Professional Development
• Education Assistance
• Leadership Development Program
• Emerging Leaders Program
• 'Grow our Own' Program

Your reward + recognition benefits include:   

• ESSPecialist Program Awards
• Service Awards
• Be Valued Recognition Program
  
  

WANT TO KNOW MORE? 

To find out about all the amazing things Singleton Council is doing to add value to our community click here to explore our webpages.

Do you want to be valued at Singleton Council?  Click here to check out our careers page and to see what is on offer.

For further information regarding this role please see the position description.

INTERESTED?

For a confidential conversation about this exciting opportunity contact Khia Fanning, Acting Coordinator Customer Service on 02 6578 7370. 

To be eligible for this role you MUST have the Right to Work in Australia.

APPLICATIONS CLOSE THURSDAY 8 AUGUST 2024.