Trainee Technical Support Officer - Water & Sewer

Singleton Council is excited to offer a unique and rewarding opportunity to kick-start your career. Applications are now open for our Future Ready Singleton program that allows you to develop valuable skills and experience on the job while studying. Be part of a team that adds value to the community and values your contributions. 

At Singleton Council, our employee promise is simple: ADD VALUE. BE VALUED. 
 
As an employee of Singleton Council, you will join an engaged, safe, sustainable and performing (ESSP) workforce who work collectively to create community. 

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community.

Here at Council, we offer a wide range of services, supporting our community vision to be vibrant, progressive, connected, sustainable and resilient.

We’re committed to providing an environment where everyone has the opportunity to contribute their unique skills and expertise to make a meaningful impact, while also recognising and appreciating your valuable contributions and ensuring you feel valued, supported, and empowered to thrive.

ADD VALUE - THE ROLE

The Trainee Technical Support Officer - Water and Sewer assists in delivering high level administration and project support across the Water and Sewer business unit. The role undertakes a range of functions to support the timely delivery of outcomes for the Water and Sewer business unit delivering water and sewer services to the Singleton community.

Key responsibilities include:

• Assist in providing accurate and timely administrative support and training to the Water and Sewer business unit to deliver on external and internal customer expectations.
• Assist in providing accurate and timely customer support, including taking phone and written enquiries, conducting research, raising customer requests for other staff/business units and providing responses.
• Assist in providing advice, referring internally and reviewing and processing water and sewer applications including building plan assessments, Water Management Act, water, sewer and pressure sewer connections, liquid trade waste and water carters.
• Assist in managing updates to relevant business unit communication and collaboration platforms, including internet and intranet pages, customer contact cards, brochures etc, liaising with relevant team members and stakeholders to ensure currency and accuracy of information.
• Assist in managing team administration logistics and provide support to meetings, which includes meeting invitations, catering, agendas and minutes and recording actions in relevant Council systems.

This position is offered on a temporary basis (up to 2-year traineeship) working 35 hours per week. This traineeship opportunity will study at Certificate III in Business Administration. 

Remuneration package for this position is based in accordance with the Local Government (state) Award in the range of $803.30 - $920.10 per week plus superannuation and other award allowances.

Effective from the first full pay period in July 2025, an attractive above-award salary increase and 12% superannuation will be applied.

BE VALUED - THE REWARD

Your wellbeing benefits include:   

• Swell Program (Safe + Well at Singleton Council)
• Health + Wellbeing Leave
• Fitness Passport
• Employee Assistance Program (EAP)
• Annual Flu Vaccinations + Skin Checks 

Your flexible work benefits may include:

• Rostered Day Off
• 9-day fortnight
• 4-day week

Your leave benefits include:     

• Concessional Leave between Christmas and New Year
• Annual Leave
• Sick + Carer’s Leave
• Long Service Leave after 5 years
• Purchase of Additional Annual Leave
• Parental Leave
• Domestic + Family Violence Leave
• Health + Wellbeing Leave

Your development benefits include:   

• Training Courses + Professional Development
• Education Assistance
• Leadership Development Program
• Emerging Leaders Program
• 'Grow our Own' Program

Your reward + recognition benefits include:   

• ESSPecialist Program Awards
• Service Awards
• Be Valued Recognition Program
  
  

WANT TO KNOW MORE? 

To find out about all the amazing things Singleton Council is doing to add value to our community click here to explore our webpages.

Do you want to be valued at Singleton Council?  Click here to check out our careers page and to see what is on offer.

For further information regarding this role please see the position description.

INTERESTED?

For a confidential conversation about this exciting opportunity contact People and Culture on (02) 6578 7290. 

To be eligible for this role you MUST have the Right to Work in Australia.

APPLICATIONS CLOSE MONDAY 9TH JUNE 2025.