Client Services Coordinator
Job No:
SEO220616
Location:
Keysborough
- Competitive rates: $36.07-$40.64 p/hr (dependent on qualifications & experience)
- Generous motor vehicle allowance ($7.89 per hour) in addition to hourly rate
- Access to Not-for-Profit Salary Packaging
- Join a rapidly growing not-for-profit organisation committed to social justice
- Wintringham promotes ongoing training and professional excellence
- Part Time (10 hours per week)
- Office based in Keysborough (VIC)
Who are we?
Wintringham provides aged care services to those who are financially disadvantaged and have previously been homeless or are at risk of becoming homeless. We employ over 850 staff and our team of Carers, Case Managers and Outreach Workers provide holistic care and support to clients who live independently in their own homes.
Your new role
Wintringham is seeking a flexible and proactive Client Services Coordinator to join our friendly and tight-knit team at our Keysborough office to work across our community programs based in South Eastern Melbourne & Morning Peninsula regions. Reporting to the Regional Manager Community Services, you will be developing the profile of Wintringham with external agencies and networks, as well as supporting our care and support team. This is a part time role for two days per week working 5 hours each day.
Your duties and responsibilities will include:
- Following up enquiries, coordinating and conducting sign-ups for homecare packages
- Developing new and building on existing partnerships with key agencies.
- Providing supervision to ensure that care and support workers receive monthly supervision, and that any matters of concern regarding their work performance are addressed in a proper and time effective manner and that they participate in an annual performance appraisal.
- Ensuring Case Managers meet administrative requirements of their roles
- Practicing open communication and pro-actively participate in problem solving where issues or areas of disagreement arise, as per the Open Communication Policy found in the Leadership and Management Manual.
- Maintaining information in the SamCare, GoldCare and My Aged Care.
What is in it for you?
We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:
- Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
- Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
- Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.
What we will require from you:
- An approved tertiary qualification in Social Work, Nursing, Allied Health or Welfare.
- Experience in Case Management
- Experience in the Community Aged Care setting
- Knowledge of GoldCare software (highly advantageous)
- Knowledge and understanding of the Aged Care standards
- Current drivers licence with a reliable vehicle suitable for transporting clients
- Knowledge of housing and support issues facing older homeless people whom may have a physical and/or mental disability
- Excellent computer skills in particular, knowledge and understanding of Microsoft Excel
How to apply
For more information about the role, you can download a copy of the Position Description HERE. Enquiries can be made to Cheryl (People & Culture Business Partner) on 03 9376 1122.
Applications can be directed to Janice Choureemootoo (Regional Manager Community Services –South East) and submitted by filling out the required information below.
Please upload your CV and Cover Letter in PDF format.
Applications close at 5:00pm on Monday 4th July 2022
Successful applicants will be required to undergo a NDIS Screening Check and Police Records check. Refusal to provide your information to both of these parties will prevent Wintringham from being able to continue with your application.
Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.
The Victorian Chief Health Officer has issued directions to help contain the spread of COVID-19 and help keep Victorians safe, including directions to make the COVID-19 vaccination mandatory for employees that are required to attend a workplace. Successful candidates will be required to show evidence of being fully vaccinated prior to commencing employment with Wintringham.
Wintringham is an Equal Opportunity employer. Everyone has a right to feel welcome, respected and valued. The safety of all older people is paramount; we have zero tolerance for family violence including elder abuse.
Wintringham proudly acknowledges Australia’s First Peoples as the Traditional Owners and Custodians of Country. We pay respect to all Aboriginal Elders past, present and emerging.
Inclusion makes our community and Wintringham stronger.