Job Description: Shift Manager – Domino’s Alexandra

Position Title: Shift Manager
Location: Domino’s Pizza, Alexandra
Reports to: Store Manager / Assistant Store Manager
Employment Type: Full-Time / Part-Time
Salary: Competitive, based on experience

About Domino’s:
Domino’s is a global leader in pizza delivery and carryout, known for its commitment to fast, high-quality service and customer satisfaction. At Domino’s Wanaka, we pride ourselves on providing our customers with great pizza and an outstanding experience, all while fostering a fun and energetic work environment for our team.

Role Overview:

As a Shift Manager at Domino’s Alexandra, you’ll be responsible for leading and managing the store operations during your shift. You will oversee a dynamic team of pizza makers, delivery drivers, and customer service staff, ensuring that all aspects of the store run smoothly, efficiently, and meet Domino’s high standards. This is a hands-on leadership role where you’ll be expected to deliver excellent customer service, maintain operational excellence, and support team development.

Key Responsibilities:

Team Leadership:

• Supervise & Lead: Manage the team during your shift, providing guidance, support, and motivation to ensure a positive work environment and high performance.
• Training & Development: Assist in training new team members, providing ongoing feedback and support to help them improve their skills and reach their potential.
• Shift Coordination: Ensure all team members understand their roles and responsibilities for the shift, and manage resources effectively to meet demand during peak times.

Operational Management:

• Order Management: Oversee the preparation, cooking, and quality of all pizzas and products to ensure accuracy, speed, and consistency.
• Store Standards: Maintain a high standard of cleanliness, organization, and food safety within the store.
• Inventory & Stock: Assist in managing stock levels, and support inventory control to ensure the store is always properly stocked without overstocking.

Customer Service Excellence:

• Customer Satisfaction: Ensure that all customers receive timely, friendly, and efficient service. Resolve any customer complaints or issues promptly and professionally.
• Order Accuracy: Ensure all orders are completed correctly, on time, and to Domino’s standards, including managing delivery and pickup orders.

Financial Management:

• Cash Handling & Payments: Oversee the accurate handling of cash, credit card transactions, and end-of-shift cash reconciliation.
• Cost Control: Help manage store costs by minimizing waste and controlling food and supply usage during your shift.
• Performance Monitoring: Track team performance against key metrics such as order accuracy, delivery times, and customer feedback, and make adjustments as needed to meet targets.

What We’re Looking For:

Skills & Experience:

• Leadership Experience: Prior experience in a supervisory or leadership role, preferably in a fast-paced environment such as retail, hospitality, or food service.
• Customer-Focused: A passion for providing excellent customer service and a strong commitment to customer satisfaction.
• Operational Knowledge: Understanding of store operations, including stock management, food preparation, and health and safety standards.
• Communication Skills: Strong verbal communication and interpersonal skills to interact with both customers and team members effectively.
• Problem-Solving: The ability to think on your feet, resolve issues quickly, and keep the store running smoothly under pressure.

Personal Attributes:

• Motivated & Reliable: Self-motivated, punctual, and committed to the success of the store and the team.
• Team Player: Able to collaborate effectively with colleagues and lead by example.
• Flexible: Comfortable working in a fast-paced environment and able to handle changes in demand, especially during peak hours.
• Positive Attitude: Energetic, with a can-do attitude and a willingness to take on challenges and responsibilities.

What We Offer:

• Competitive Hourly Rate with performance-based incentives.
• Career Progression: Opportunities to advance within the company, with clear pathways to management roles.
• Training & Support: Comprehensive training to ensure your success in the role, plus ongoing development.
• Fun & Dynamic Work Environment: Be part of a friendly, energetic team in a fast-paced, customer-focused environment.
• Flexible Hours: Opportunity for full-time or part-time shifts, including evenings and weekends.

How to Apply:
If you’re a motivated and energetic leader with a passion for delivering outstanding customer service, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to apply for the Shift Manager position at Domino’s Alexandra.