Customer Experience Specialists - Multiple Roles, Part Time or Full Time

Job No: SIGNET257
Location: Brisbane

We are passionate about Helping Australia Compete and a Positive working culture that drives happy employees and great results. We are customer centric, agile to resolve situations and provide consistent solutions to our customers. Do you see yourself working with us? Say no more!

Signet is looking for Exceptional Customer Experience Specialists.

 

Why this is an amazing Opportunity:

This Permanent Full-time or Part Time role in our Customer Experience team, will focus on delivering an outstanding customer service to our customers via electronic communications and inbound phone calls.  The CEX Specialist team look after inbound ordering & custom product channels for B2B and B2C customers via email and phone.

In this role you will work collaborative with internal departments to optimise customer services and brand awareness and implement of continuous improvement initiatives.

For more information about the role, please refer to the Position Description.

Why we will love you?

  • You are passionate about working in an experienced close-knit team
  • Your communication skills are excellent and are able to effectively negotiate and influence stakeholders
  • Everything you do has a CX focused, and you are passionate about exceptional customer experience
  • You are a true problem solver who displays initiative
  • Make sound, commercially focused decisions that align with company standards and values

 

Why you will love Signet?

SIGNET is an Australian supplier and manufacturer of Packaging, Warehouse, Safety and Site supplies and has been the wind beneath the wings for 60,000 Aussie businesses for over 52 years. SIGNET is an award-winning business and market leader, and our national footprint expands to office, production and warehousing facilities located in Brisbane, Sydney, Melbourne, Townsville and Perth.

We are a growing business, pushing the boundaries within our industry and striving to create best in class experiences for our customers.  We are a digital first company, utilising market leading technology and eCommerce platforms.  We are also focused on operational and supply chain excellence, running state of the art manufacturing and fulfillment centres across Australia.

Our people tell us that at SIGNET, they get the best of both worlds. Our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture.

Please note applicants must have unlimited working rights in Australia.

Please visit our website for further information: https://www.winson.com.au/careers/current-positions/

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